Pursuing fairness for the people of NSW
Do you have a complaint about a NSW Government agency, local council or community service provider?
Make a complaintThe NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
The NSW Ombudsman has released a new In Focus paper to help support NSW government departments, agencies, local councils and community service providers with external investigations.
Last year, the NSW Ombudsman launched the Complaint Handling Community of Practice (ComPrac).
We are proud to release our Strategic Plan 2025–30, which sets our direction for the coming years, with the aim to focus and streamline our efforts for the greatest impact.
The NSW Ombudsman’s Casebook July 2025: Investigations and complaint-handling case studies (“Casebook”) was tabled today in NSW Parliament. The report provides a glimpse into the thousands of complaints the Ombudsman receives each year, and some of the positive outcomes achieved.
In January 2025, the NSW Ombudsman tabled our latest OCHRE report in Parliament. As part of our recommendations, we asked the NSW Government to provide a response to the report and all of the recommendations within 3 months of tabling.
The NSW Ombudsman is hosting the 2nd annual PID Awareness Week from 11 to 15 August.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
