We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
Last year, the NSW Ombudsman launched the Complaint Handling Community of Practice (ComPrac).
The Complaint Handling ComPrac is designed to bring together professionals from NSW government agencies, state and federal counterparts, local councils and community service providers who are committed to improving complaint handling practices. It is a space to discuss trends and collaborate on solutions to emerging challenges in complaint handling. Members will help shape the direction of the community by contributing content, ideas, and insights.
Earlier this month, members of the ComPrac met to explore the emerging role of generative AI in complaint handling. In the session, they examined how artificial intelligence-based software and technology is being used to streamline responses, support decision-making, and enhance customer experiences—while balancing ethical, legal, and practical considerations.
Thank you to everyone who joined in person and online, and to our speakers, Dr Christine Armstrong, Director of the Master of Business program at the University of Newcastle, Daniel Ghezelbash, Co-Founder of Hear Me Out and Director at the UNSW Kaldor Centre, and Senior Deputy Ombudsman Chris Clayton for sharing their expertise and insights.
Register here to join the ComPrac and stay informed about upcoming events, resources, and community updates.
If you are interested in taking a more active role in shaping the direction of the Complaint Handling Community of Practice, we welcome expressions of interest for positions on our Advisory Board. For more information or to express your interest, please email engagement@ombo.nsw.gov.au
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.