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We produce a variety of resources to assist organisations with complaint handling and improving public administration. Browse our resources below.
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Assessing a report of wrongdoing to identify if it is a voluntary PID
Guidance
When agencies receive a report of wrongdoing, they have an obligation to assess whether the report has the features of a voluntary public interest disclosure (PID).
Developing your PID Policy guideline
Guidance
Under section 42 of the Public Interest Disclosures Act 2022 (PID Act), all agencies must have a public interest disclosure (PID) policy. Section 72 of the PID Act sets out the NSW Ombudsman’s functions under the PID Act. One of those functions is to publish guidelines and other materials to assist agencies with their functions under the PID Act.
Protections under the PID Act
Guidance
This guideline explains the special protections under the PID Act for people who report wrongdoing and outlines which protections are available to the makers of voluntary, mandatory and witness PIDs.
Deeming that a disclosure is a voluntary PID
Guidance
This guideline covers the circumstances in which the deeming power may be used, factors to consider when deciding to deem that a disclosure is a voluntary PID and the process to be followed when using the deeming power.
Dealing with anonymous voluntary PIDs
Guidance
This guideline provides an overview of the features of an anonymous voluntary PID.
Dealing with witness PIDs
Guidance
This guideline explains what a witness public interest disclosure (PID) is, how agencies should deal with witness PIDs and the protections provided to the makers of witness PIDs.
Dealing with mandatory PIDs
Guidance
Some public officials have a legal duty to report certain types of serious wrongdoing, while others may hold a position where it is an ordinary requirement of their roles, or the functions they undertake, to report serious wrongdoing.
Dealing with voluntary PIDs
Guidance
Dealing with a voluntary public interest disclosure (PID) appropriately is key to a healthy ‘speak up’ culture and a strong PID framework, because it is the type of disclosure made when a PID maker comes forward voluntarily to make a report of serious wrongdoing.
What is serious wrongdoing?
Guidance
This guideline provides information about the types of serious wrongdoing that can be reported under the Public Interest Disclosures Act 2022 (PID Act). It provides guidance on how to identify whether the report is a report of serious wrongdoing.
What is a public interest disclosure?
Guidance
This guideline provides an overview of the PID Act 2022. It also explains the categories of disclosures and how they can be made under the PID Act. There are more detailed guidelines on each of the concepts discussed in this guideline.
Core concepts in the PID Act
Guidance
This guideline explains core concepts in the Public Interest Disclosures Act 2022 (PID Act). These core concepts will assist in understanding the terms that are frequently used throughout the PID Act.
Paul Miller - Avoiding (and investigating) automated maladministration speech 4 July 2023
Speeches
This is an edited version of a presentation given at the 13th National Investigations Symposium, 25 May 2023, Four Seasons Hotel, Sydney.
