Utilising Generative Artificial Intelligence (GenAI) to assist complainants who speak English as a Second Language
Utilising Generative AI for ESL Complainants Report
PDF - 1MB
Utilising Generative AI for ESL Complainants Report
PDF - 1MB
A new report by researchers from the University of Newcastle, supported by the NSW Ombudsman, examines how Generative Artificial Intelligence (GenAI) could help people who speak English as a Second Language (ESL) navigate the complaints process.
The research created and tested a protype AI complaint portal as a tool to help improve accessibility, reduce barriers, and promote fairer outcomes for ESL consumers.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.