COVID complaints to NSW Ombudsman increased in the second year of the pandemic

07 Sep 2022

In a report tabled in Parliament today, The COVID-19 pandemic: second report , NSW Ombudsman Paul Miller has looked back on complaints received by the Ombudsman since his March 2021 report on the COVID pandemic (2020 hindsight: the first 12 months of the COVID-19 pandemic).

Homeless people with complex needs may be falling through the safety net of Government-funded homelessness refuges

30 Aug 2022

People who need help with homelessness are some of the most vulnerable people in our society. Factors that contribute to homelessness include mental illness or disability, substance abuse or challenging behaviour. However, these same factors can lead to people being excluded or evicted from the refuges that are meant to provide the safety net to support them.

Public housing failures in meeting the needs of tenants with disability

29 Jul 2022

NSW Ombudsman Paul Miller has called for significant improvements to be made to the delivery of public housing disability modifications. His report to Parliament tells the story of 3 public housing tenants who requested reasonable disability modifications to make their homes safe for them.

Insufficient action to implement strip search safeguards for children and young people in detention

13 May 2022

A report of the NSW Ombudsman, Paul Miller, has been tabled in Parliament today (Strip searches in youth detention: a follow-up report under section 27 of the Ombudsman Act 1974) calling on the Government to explain why it has not implemented his recommendations to enact safeguards for the strip searching of children and young people by prison officers.

The Ombudsman’s jurisdiction to investigate when there are related court proceedings

04 May 2022

The report relates to a provision of the Children and Young Persons (Care and Protection) Amendment (Family is Culture) Bill 2022, which proposes an amendment to the Ombudsman Act. The amendment concerns the Ombudsman’s jurisdiction to investigate complaints in circumstances where there may be related court proceedings. The Bill is currently before the Legislative Assembly, having previously passed the Legislative Council.

Greater transparency needed for NSW Government’s use of machine technology in decision-making

29 Nov 2021

NSW Ombudsman Paul Miller has called for greater visibility of the use of artificial intelligence (AI) and other machine technology by NSW Government agencies.

In a report tabled in Parliament this morning, the Ombudsman has cautioned agencies that using machine technology in ways that do not accord with standards of lawfulness, transparency, fairness and accountability, could lead to findings of maladministration or potentially unlawful conduct.