News

NSW Child Death Review Team Annual Report 2021-22 tabled

25 Oct 2022

The NSW Ombudsman and Convenor of the NSW Child Death Review Team (CDRT) Paul Miller tabled the NSW Child Death Review Team Annual Report 2021-22 in Parliament today.

NSW Ombudsman Annual Report and summary of investigations report tabled in Parliament

25 Oct 2022

The NSW Ombudsman’s Office Annual Report: 2021-22 has been tabled in Parliament today.

The report provides insight to the 24,874 contacts received by the office in the financial year to 30 June 2022. These included 12,363 actionable complaints, which highlight the diversity of issues raised by NSW citizens accessing services from NSW Government agencies, local councils and certain community-service providers.

COVID complaints to NSW Ombudsman increased in the second year of the pandemic

07 Sep 2022

In a report tabled in Parliament today, The COVID-19 pandemic: second report , NSW Ombudsman Paul Miller has looked back on complaints received by the Ombudsman since his March 2021 report on the COVID pandemic (2020 hindsight: the first 12 months of the COVID-19 pandemic).

Homeless people with complex needs may be falling through the safety net of Government-funded homelessness refuges

30 Aug 2022

People who need help with homelessness are some of the most vulnerable people in our society. Factors that contribute to homelessness include mental illness or disability, substance abuse or challenging behaviour. However, these same factors can lead to people being excluded or evicted from the refuges that are meant to provide the safety net to support them.

Public housing failures in meeting the needs of tenants with disability

29 Jul 2022

NSW Ombudsman Paul Miller has called for significant improvements to be made to the delivery of public housing disability modifications. His report to Parliament tells the story of 3 public housing tenants who requested reasonable disability modifications to make their homes safe for them.

Insufficient action to implement strip search safeguards for children and young people in detention

13 May 2022

A report of the NSW Ombudsman, Paul Miller, has been tabled in Parliament today (Strip searches in youth detention: a follow-up report under section 27 of the Ombudsman Act 1974) calling on the Government to explain why it has not implemented his recommendations to enact safeguards for the strip searching of children and young people by prison officers.