We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.
This course will equip supervisors and leaders to develop an effective complaint management system that supports improved service delivery and continuous improvement in their organisations. This training aligns with the Australian Standard’s Guidelines for complaint management in organisations (AS 10002:2022) and the NSW Ombudsman’s Effective Complaint Management Guidelines.
Book before December 31 and get 15% off all NSW Ombudsman training courses. Use code OMBO15 at checkout.
This training is designed for senior staff responsible for designing, management, appraising and improving complaint management systems, and for those who supervise staff members working within these systems.
4-hour workshop, including break, face-to-face or virtual delivery.
This course covers complaint handling, management and systems principles including:
By completing this training, you will gain knowledge to help you to:
We can tailor this course to your organisation’s learning needs and deliver either in-person or online.
Contact our Training and Engagement Unit to discuss your training needs and discount opportunities.
We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.