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This factsheet is for agencies and government funded community services providers who are the subject of a complaint to the NSW Ombudsman. It explains when conciliation may be a suitable option for resolving the complaint.

We acknowledge the traditional custodians of the land on which we work and pay our respects to all Elders past and present, and to the children of today who are the Elders of the future.
Artist: Jasmine Sarin, a proud Kamilaroi and Jerrinja woman.