Contact Us


Complaint enquiries: Monday to Friday 9am – 4pm (call first to ensure our staff are available to see you and that your complaint is within our jurisdiction). Complaints can be made using our ONLINE COMPLAINT FORM.

Business hours: Monday to Friday 9am – 5pm


Phone: 02 9286 1000

Toll free (outside Sydney metro): 1800 451 524




Fax: 02 9283 2911

Media: 0477 724 835

Publications: 02 9286 1072

Services available to assist you to make a complaint

Complaints can be made using our ONLINE COMPLAINT FORM.

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 02 9264 8050.
  • Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.
  • NRS Internet relay users connect then ask for 02 9286 1000.

We have fact sheets in many community languages and can provide copies of a large print information booklet.


Level 24, 580 George Street, Sydney NSW 2000

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Where to find us

The HSBC Centre is located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.

Public Transport

The closest train station is Town Hall station, on George Street, Sydney. For more details please visit

Buses either stop at or leave from the Queen Victoria Building, on York Street. For more details please visit


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