Contact Us

Making a complaint

Use our online complaint form to submit complaints or refer to other agencies that maybe able to assist you.

Call us

Note: phone contact hours changed

From 1 February 2022 we are available by phone between 9am-12 noon and 1pm–4pm, Monday to Friday.

We will regularly review our phone contact times as we move through the current COVID-19 situation, and update this page when we return to normal contact hours.

1800 451 524 regional/charges may apply on mobile phones

Translating and Interpreter Service (TIS) 131 450

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • Speak and Listen users phone 1300 555 727 then ask for 1800 451 524.
  • NRS Internet relay users connect then ask for 1800 451 524.

Visit us

We welcome visitors to our offices at the following times:

  • 9am - 4pm, Monday to Friday (except public holidays)

Essential information about visiting us safely

For the safety of our staff and the community we are asking visitors to:

  • be up to date with COVID-19 vaccinations as advised by ATAGI (as of 10 March 2022, this means you have received a 3rd booster shot)
  • bring proof of vaccination or a medical exemption
  • wear a mask and use hand sanitiser before entering

When you arrive at our reception on level 24, use the intercom system to speak with our receptionist.

If you are not up to date with vaccinations, we will ask you to take a Rapid Antigen Test (RAT). We will supply the RAT. The RAT must show a negative result before we allow you to enter.

You can also submit a complaint through our online complaint form or call us on 1800 451 524 (see phone contact hours above).


Level 24
580 George Street
Sydney NSW 2000

Other enquiries

If you need to contact our accounts section or have questions about our training or publications etc, please feel free to call 9286 1000 or email’. For complaints please use the complaint form.

View Larger Map

Where to find us

We are located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.

Public Transport

The closest train station is Town Hall station, on George Street, Sydney. For more details please visit


Your feedback is important to us. If you have any questions, comments or suggestions about our website or any information contained in this site, please email us