580 George Street
Sydney NSW 2000
Complaint enquiries 9am – 4pm Monday to Friday - Please call first to check our staff are available to see you and that your complaint is within our jurisdiction.
Reception hours 9am – 5pm - Monday to Friday
Making a complaint
02 9286 1000
1800 451 524 Toll free (outside Sydney metro) / Calls from mobile phones are charged at mobile phone rates
02 9283 2911
Translating and Interpreter Service (TIS)
If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:
- Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.
- NRS Internet relay users connect then ask for 02 9286 1000.
We have fact sheets in many community languages and can provide copies of a large print information booklet.
Where to find us
The HSBC Centre is located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.
The closest train station is Town Hall station, on George Street, Sydney. For more details please visit www.transportnsw.info/
Buses either stop at or leave from the Queen Victoria Building, on York Street. For more details please visit www.transportnsw.info/
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