Contact Us


Level 24
580 George Street
Sydney NSW 2000

Complaint enquiries 9am – 4pm Monday to Friday - Please call first to check our staff are available to see you and that your complaint is within our jurisdiction.
Reception hours 9am – 5pm - Monday to Friday

Making a complaint

Please use our online complaint form to submit complaints or refer to other bodies that maybe able to assist.

Other enquiries


Phone Numbers

02 9286 1000
1800 451 524 regional / changes may apply on mobile phones

Translating and Interpreter Service (TIS)
131 450

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.
  • NRS Internet relay users connect then ask for 02 9286 1000.

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Where to find us

We are located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.

Public Transport

The closest train station is Town Hall station, on George Street, Sydney. For more details please visit


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