Contact Us

Making a complaint

Use our online complaint form to submit complaints or refer to other agencies that maybe able to assist you.

Call us

02 9286 1000
1800 451 524 regional/charges may apply on mobile phones

Translating and Interpreter Service (TIS) 131 450

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.
  • NRS Internet relay users connect then ask for 02 9286 1000.

Visit us

Current Public Health Order requirements apply, including checking in via the Service NSW app on arrival and social distancing. If you do not have a phone, we can assist you, however, we cannot permit you access without checking in.

You can visit us Monday to Friday 9am to 1pm. Our Assessment staff are available to speak with you between 9am and 12noon. Our hours are currently limited in response to COVID. If these hours do not work for you, you can always call our Assessment staff using the numbers above on Monday to Friday between 9am to 12 noon and 1pm to 4pm. You can also use our online complaint form to make a complaint and our email for non-complaint contacts.


Level 24
580 George Street
Sydney NSW 2000

Other enquiries

Email: For complaints please use the complaint form.

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Where to find us

We are located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.

Public Transport

The closest train station is Town Hall station, on George Street, Sydney. For more details please visit


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