Contact Us


Level 24
580 George Street
Sydney  NSW  2000


Complaint enquiries 9am – 4pm Monday to Friday - Please call first to check our staff are available to see you and that your complaint is within our jurisdiction.
Reception hours 9am – 5pm - Monday to Friday

Making a complaint

Please use our online complaint form to submit complaints or refer to other bodies that maybe able to assist.

Other enquiries


Phone Numbers

02 9286 1000
1800 451 524 Toll free (outside Sydney metro) /  Calls from mobile phones are charged at mobile phone rates

02 9283 2911

Translating and Interpreter Service (TIS)
131 450

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.
  • NRS Internet relay users connect then ask for 02 9286 1000.

We have fact sheets in many community languages and can provide copies of a large print information booklet.

View Larger Map

Where to find us

The HSBC Centre is located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.

Public Transport

The closest train station is Town Hall station, on George Street, Sydney. For more details please visit

Buses either stop at or leave from the Queen Victoria Building, on York Street. For more details please visit


Your feedback is important to us. If you have any questions, comments or suggestions about our website or any information contained in this site, please email us

Unhappy with our decision?