Contact Us

Making a complaint

Use our online complaint form to submit complaints or refer to other agencies that maybe able to assist you.

Online complaint form error – 12 to 14 October

Did you submit a complaint via our website between 7.45am Monday 12 October and 2pm Wednesday 14 October?

We may not have received any documents you attached to your submission. We may ask you to resubmit any attachments. If you have any concerns about your complaint, please contact us.

This was due to a technical issue experienced during a recent website update. We have now fixed this issue.

We apologise for any inconvenience.

Call us

1800 451 524 regional/charges may apply on mobile phones

Translating and Interpreter Service (TIS) 131 450

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • Speak and Listen users phone 1300 555 727 then ask for 1800 451 524.
  • NRS Internet relay users connect then ask for 1800 451 524.

Note: phone contact hours changed due to COVID-19

We have changed our hours: at the moment you can call us Monday to Friday between the following times:

  • 9am and 12pm
  • 1pm and 3pm.

We have done this because COVID 19 lockdowns have made it more difficult for our staff to be available.

Visit us

Current Public Health Order stay at home requirements apply and all our staff are currently working remotely. You can submit a complaint through our online complaint form or call us on 1800 451 524.

We will update this page when we can reopen the office.


Level 24
580 George Street
Sydney NSW 2000

Other enquiries

If you need to contact our accounts section or have questions about our training or publications etc, please feel free to call 9286 1000 or email’. For complaints please use the complaint form.

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Where to find us

We are located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.

Public Transport

The closest train station is Town Hall station, on George Street, Sydney. For more details please visit


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