Contact Us

Making a complaint

Use our online complaint form to submit complaints or refer to other agencies that maybe able to assist you.

Call us

Note: phone contact hours changed

From 13 January 2022 we’ve changed our phone hours to 9am to 1pm, Monday to Friday.

We will regularly review our phone contact times as we move through the current COVID-19 situation, and update this page when we return to normal contact hours.

1800 451 524 regional/charges may apply on mobile phones

Translating and Interpreter Service (TIS) 131 450

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • Speak and Listen users phone 1300 555 727 then ask for 1800 451 524.
  • NRS Internet relay users connect then ask for 1800 451 524.

Visit us

As at January 2022, our office is closed to the public because of the current COVID-19 situation. You can still submit a complaint through our online complaint form or call us on 1800 451 524 (see phone contact hours above).

We look forward to having people visit our office again as soon as possible and will post updates on this page.


Level 24
580 George Street
Sydney NSW 2000

Other enquiries

If you need to contact our accounts section or have questions about our training or publications etc, please feel free to call 9286 1000 or email’. For complaints please use the complaint form.

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Where to find us

We are located on the corner of George and Bathurst Streets in Sydney and offers a direct undercover link to Town Hall station. Mobility impaired persons can gain access to the building via entry on either George or Bathurst Streets.

Public Transport

The closest train station is Town Hall station, on George Street, Sydney. For more details please visit


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