NSW Ombudsman | Make a complaint

Before completing the below form please check what complaints we can help you with.

After we assess your complaint, we may refer it to another complaint handling body or other organisation. We will only do so where this action is necessary and appropriate to assist you try and resolve your complaint.

Which NSW agency/organisation/department are you complaining about?

Please tell us about your complaint.

What happened after you complained to them?

What do you want to happen for your complaint to be resolved?

Upload a document - We expect complaints to provide us with a copy of any evidence in support of their complaint, such as correspondence with the agency about the complaint. Please attach relevant documents below.

Click to upload or drag and drop

Allowed filetypes: xls, xlsx, jpeg, jpg, png, gif, pdf, rtf, txt, doc, docx, avi, msg, odt, tif, eml, zip, m4a, mov, mp3, bmp, mp4, wps, csv, rar, wma, wav. (MAX 2MB)

Your Details

Title

First name

Surname

Pronouns

Contact number

Address

State

City/town

Post code

Are you complaining on behalf of another person? In the absence of a written consent or evidence that you have the authority to complain on their behalf, we may not be able to provide personal information about the affected person in our response to your complaint.

Yes

Some people complain to us about matters that we need to refer to other complaint handling bodies or other agencies. We will only refer your complaint where it is appropriate to assist you to resolve your complaint. If you do not consent to us directly referring your complaint you can untick the box below. Allow to refer complaint?

Yes

Do you consent to us disclosing your identity to the agency subject of complaint? (If we cannot disclose your identity, we may not be able to resolve your concerns).

Yes

Feedback about our service

Do you consent to be contacted in the future about your experience dealing with the NSW Ombudsman’s Office? Your feedback (which can be anonymous if you choose) will help us continue improving how we provide our services

Yes

Demographics

We collect this information for demographic purposes only and this will not affect how we will deal with your complaint. When collecting information, we take reasonable steps to ensure (i) we do not collect more than we need (ii) what we collect is accurate and relevant to our NSW Ombudsman functions; and we do not unreasonably intrude into your personal affairs.

Age

Are you (or the person you are making the complaint on behalf of) of Aboriginal or Torres Strait Islander origin?

Do you speak another language other than English at home?

Do you have a disability or special need?

How did you hear about us?

Complaints

Guidance for organisations

Reports

About us

Make a complaint

Your Details

Feedback about our service

Demographics