Before completing the below form please check that we can help you - see making a complaint and/or complaints we cannot investigate.
After we assess your complaint, we may refer it to another complaint handling body or other agency. We will only do so where this action is necessary and appropriate to assist you try and resolve your complaint.
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Please note that we expect complainants to provide us with a copy of their evidence in support of their complaint, such as correspondence with a relevant agency about the complaint. Please attach relevant documents below (if attaching more than 3 documents you will need to submit an additional form):
Please note, the maximum recommended size per uploaded file is 2MB.
The file types that can be uploaded are; MS Excel Documents(xls, xlsx), Images(jpeg, jpg, png, gif), PDF File (pdf), RTF File (rtf), Text File (txt), MS Word Document (doc, docx), other standard file types(avi, msg, odt, tif, eml, zip, m4a, mov, mp3, bmp, mp4, wps, csv, rar, wma, wav).
Are you making this complaint on behalf of another person?
If yes, what is the name of that person?
In the absence of a written consent or evidence that you are the guardian, we may not be able to provide personal information about the affected person in our response to your complaint.
If yes, what is your relationship to the person or the complaint?
Some people complain to us about matters that we need to refer to other complaint handling bodies or other agencies. We will only refer your complaint where it is necessary and appropriate to assist you to resolve your complaint. If you do not consent to us directly referring your complaint you can untick the box below.
Please indicate if you (or the person you are making the complaint on behalf of)
identify as Aboriginal or Torres Strait Islander?
speak a language other than English at home?
If yes, what language?
Have a disability or special need?
Are you under 25 year of age?
How did you hear about us?
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