Make a complaint online

Before completing the below form please check that we can help you - see Complaints we handle.

After we assess your complaint, we may refer it to another complaint handling body or other organisation. We will only do so where this action is necessary and appropriate to assist you try and resolve your complaint.

Who is the complaint about?
Nature of complaint
Your details
Required fields are marked with an asterisk (*).
Nature of complaint

Upload a document - We expect complaints to provide us with a copy of any evidence in support of their complaint, such as correspondence with the agency about the complaint. Please attach relevant documents below (if attaching more than 3 documents you will need to submit an additional form):

Please note, the maximum recommended size per uploaded file is 2MB.

The file types that can be uploaded are; MS Excel Documents(xls, xlsx), Images(jpeg, jpg, png, gif), PDF File (pdf), RTF File (rtf), Text File (txt), MS Word Document (doc, docx), other standard file types(avi, msg, odt, tif, eml, zip, m4a, mov, mp3, bmp, mp4, wps, csv, rar, wma, wav).