Managing unreasonable conduct by a complainant
| ISBN | 978 1 921884 54 2 |
|---|---|
| Category | Guidelines and model policies |
| Publication Date | 10 March 2021 |
Summary
This manual provides an extensive range of strategies for dealing with UCC, including in circumstances where it is not possible to terminate services to a complainant. Although it has been developed with public sector organisations in mind, it is equally applicable to customer or private sector situations.
We offer Managing Unreasonable Complainant Conduct training. For more information visit the Training Workshops & Events section of our website.
[PDF, 1.4MB]
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