Managing unreasonable conduct by a complainant
|ISBN||978 1 921884 54 2|
|Category||Guidelines and model policies|
|Publication Date||10 March 2021|
This manual provides an extensive range of strategies for dealing with UCC, including in circumstances where it is not possible to terminate services to a complainant. Although it has been developed with public sector organisations in mind, it is equally applicable to customer or private sector situations.
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