Effective complaint handling guidelines - 3rd edition
| ISBN | 978-1-925569-20-9 |
|---|---|
| Category | Guidelines and model policies |
| Publication Date | 28 February 2017 |
Summary
Effective complaint handling deals with complaint handling and sets out the essential features of a complaint system, the reasons people complain, and how complainants should be treated.
[PDF, 336.1KB]
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