Apologies - A practical guide (2nd Edition)

ISBN 978-1-921131-73-8
Category Guidelines and model policies
Publication Date 16 March 2009


Apologies are an integral part of our everyday social interactions. As one writer famously said: an apology is the superglue of life. It can repair just about anything.

While we have been socialised from early childhood to apologise almost automatically for minor breaches of society’s norms, this does not help us to deal with situations where our mistakes, or the harm they cause, are more complex or serious.

The aim of this guide is to assist people and organisations within the jurisdiction of the NSW Ombudsman to respond appropriately and effectively to situations where actions or inaction for which they are responsible have caused harm.

[PDF, 330KB]

Download Report

Right-click on the format you wish to download, and save to your computer to view once the download is complete. Viewing documents, whilst downloading at the same time, may result in the file not displaying completely or correctly.


Word: Not available.

HTML: Not available.

Get Adobe Reader