Information for agencies

The Ombudsman acts impartially and independently of both community services and complainants.

We have developed guidelines and other resources to assist complaint handlers, and our staff are always available to provide advice and guidance to community services on how their policies, procedures and complaint handling processes can be improved.

We also have an important role in relation to systems within community services for dealing with public interest disclosures made by employees.

We also provide training for staff of service providers on complaint handling and investigation techniques.

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