Abuse and neglect of adults with disability in the community

Since July 2016, the NSW Ombudsman’s office has had a standing inquiry into allegations of abuse and neglect of adults with disability in the community, such as the family home. In the majority of these matters, the allegations do not relate to service providers – the alleged abuse and neglect involves family members or other people in the community.

We have an arrangement with the National Disability Abuse and Neglect Hotline, whereby the Hotline refers these matters (involving adults with disability in NSW) to our office, with the consent of the informant. We are also notified of these matters through direct contact from people with disability and their representatives, disability providers, and members of the community.

We take a range of actions in response to these matters, including that we:

  • obtain information about current or recent risks to the person
  • make inquiries with any current or recent services involved with the person with disability and/or their family, and
  • work with agencies to enable appropriate supports and/or protections to be provided, and oversight agreed actions.

Anyone with concerns about the potential abuse, neglect or exploitation of an adult with disability in the community is encouraged to contact our office on 02 9286 1000 or disability@ombo.nsw.gov.au.

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