Our Policies

We have a range of policies that ensure staff understand the Ombudsman’s vision, values and purpose and promote consistent work practices.

Each policy is a statement or instruction from the Ombudsman setting out how particular issues should be addressed.

Policies

Some of the key policies that direct our work are:

• Access and Equity policy
• Feedback, compliments and complaints policy
• Disability inclusion plan 2017-18
• Internal reporting policy
• Multicultural Action Plan 2015-2019
• Privacy management policy and plan
• Request for a review of decision policy
• Strategic Plan: 2020-2025
• Twitter terms of use
• Work health and safety policy
• Code of Ethics and Conduct

For more, please browse our Policy resource page.

HR policies

Several policies cover staff working conditions. They capture our commitment to being a best practice employer.

Where required we have developed these policies with our staff, to make sure they are fair.

For more information

If you would like to see a policy that is not on our website, please contact us.

Although some policies are confidential or sensitive, most are available to the public.