We have a range of policies that ensure staff understand the Ombudsman’s vision, values and purpose and promote consistent work practices.
Each policy is a statement or instruction from the Ombudsman setting out how particular issues should be addressed.
Some of the key policies that direct our work are:
- Code of Conduct [PDF, 130.4KB]
- Feedback, compliments and complaints policy [PDF, 402.5KB]
- Conflict of Interests [PDF, 40.1KB]
- Statement of Corporate Purpose 2019-2021 [PDF, 109.3KB]
For more, please browse our Policy resource page.
Several policies cover staff working conditions. They capture our commitment to being a best practice employer.
Where required we have developed these policies with our staff, to make sure they are fair.
For more information
If you would like to see a policy that is not on our website, please contact us.
Although some policies are confidential or sensitive, most are available to the public.