Our Policies

We have a range of policies that ensure staff understand the Ombudsman’s vision, values and purpose and promote consistent work practices.

Each policy is a statement or instruction from the Ombudsman setting out how particular issues should be addressed.

Key policies

Some of the key policies that direct our work are:

• Code of Conduct [PDF, 130.4KB]
• Feedback, compliments and complaints policy [PDF, 402.5KB]
• Conflict of Interests [PDF, 40.1KB]
• Statement of Corporate Purpose 2019-2021 [PDF, 109.3KB]
• Twitter terms of use [PDF, 66.1 KB]

For more, please browse our Policy resource page.

HR policies

Several policies cover staff working conditions. They capture our commitment to being a best practice employer.

Where required we have developed these policies with our staff, to make sure they are fair.

For more information

If you would like to see a policy that is not on our website, please contact us.

Although some policies are confidential or sensitive, most are available to the public.