Paul Miller PSM – Ombudsman, Review Investigations and Community Services Community and Disability Services Commissioner
Bachelor of Economics, Bachelor of Laws (Hons), Master of Laws, Masters of Business Administration (MBA), Masters of Arts (Philosophy), Solicitor of the Supreme Court of NSW
Paul was appointed Deputy Ombudsman and Community and Disability Services Commissioner on 29 April 2019. Following changes to the organisational structure of the Ombudsman’s Office commencing on 1 July 2019, Paul assumed responsibility for the Ombudsman’s core operations, including complaint handling and investigations, and reviews and monitoring functions. He was appointed Acting NSW Ombudsman on 24 August 2020 after the departure of incumbent Ombudsman Michael Barnes.
Paul was previously a senior public servant with the NSW Government having served as Deputy Secretary (Strategy and Policy) with the Department of Justice and as Deputy Secretary (Legal and Cabinet) and General Counsel with the Department of Premier and Cabinet. Before joining the public service Paul was a lawyer in private practice.
Danny Lester – Deputy Ombudsman, Engagement and Aboriginal Programs
Bachelor Adult Education and Diploma Business; Executive Master of Public Administration
A proud Wonnarua man, Danny was appointed Deputy Ombudsman in 2014. Danny is the Inaugural Deputy Ombudsman responsible for the monitoring and assessment of Aboriginal programs in NSW.
Prior to this role, Danny worked in front line positions in Commonwealth and NSW agencies, and the non-government sector. He worked Aboriginal Employment Strategy (AES) – including as its CEO for 8 years, and with the Australian Employment Covenant.
Danny has served on boards and advisory committees, including as a member of the advisory council for the Centre for Social Impact.
Nicole Lawless – Acting Deputy Ombudsman and Assistant Ombudsman, Complaints and Investigations
Bachelor of Arts (Psychology); Postgraduate Diploma (Forensic Psychology); Bachelor of Laws; Master of Laws, Solicitor of the Supreme Court of NSW
Nicole was appointed as Assistant Ombudsman in July 2019. Nicole leads the Complaints and Investigations Branch, which is responsible for handling inquiries, complaints and juvenile justice notifications and undertaking monitoring activities and investigations. Nicole previously worked in the Ombudsman’s Office as a legal advisor and Counsel Assisting the Ombudsman. Nicole was appointed Acting Deputy Ombudsman on 24 August 2020 following the departure of incumbent Ombudsman Michael Barnes.
Nicole was admitted as a solicitor in 2002 and has had a varied career including working as a prosecutor at the NSW DPP, as the Deputy Director of the Criminal Law Review Division in the NSW Attorney General’s Department, as a policy advisor in the Department of Premier and Cabinet on the prevention of violence against women and leading the legal and strategy team representing the Department of Family and Community Services in the Royal Commission into Institutional Responses to Child Sexual Abuse.
Monica Wolf – Acting Deputy Ombudsman and Assistant Ombudsman, Projects and Systemic Reviews
Bachelor of Arts, Graduate Diploma Education Studies, Graduate Certificate Public Policy, Graduate Certificate Public Sector Management
Monica was appointed Assistant Ombudsman in July 2019. Monica leads teams responsible for systemic reviews and monitoring functions; and projects, research and data analytics. Monica was appointed Acting Deputy Ombudsman on 24 August 2020 following the departure of incumbent Ombudsman Michael Barnes.
Prior to this, Monica held a number of executive roles in our Community Services Division, including leading teams responsible for reviews of the deaths of children, policy and systemic projects and complaints and investigations. Monica worked for a two year period with the Royal Commission into Institutional Responses to Child Sexual Abuse, leading teams in both investigations and policy. In 2019, Monica completed the NSW Leadership Academy Leading Executives Program.
Ainslee Scott – Director Corporate
Bachelor of Commerce, Executive Master’s Degree in Business Administration (MBA), Member of Australian Institute of Company Directors (MAICD), Fellow of certified practising accountants (FCPA)
Ainslee Scott joined the Executive team of the NSW Ombudsman on 28 June 2019. She has the responsibility for the Ombudsman’s Corporate Services division, which includes financial management, human resources, ICT, procurement and other varied support functions.
Prior to joining the Ombudsman, Ainslee held a number of executive and senior positions across both the public and private sectors, including with the Australian Curriculum Assessment and Reporting Authority (ACARA), NSW Treasury, TransGrid and Colonial First State. She has a strong and diverse background in accounting, strategic and corporate planning, governance, project management and business transformational change.