NSW Ombudsman JurisdictionThe NSW Ombudsman has a limited jurisdiction. We can receive only certain complaints about NSW public authorities and certain NSW Government funded community service providers.
You may have an enquiry about matters we cannot help you with, like the ones below:
You don’t want to complain, but you have a question about a NSW Government agency or service (If you want to complain contact us)
Service NSW 13 77 88
Staying safe during the COVID-19 pandemic
You have a question about rent assistance or a tenancy matter
Rent assistance – Dept of Community & Justice Housing Services
About the NSW Police Force
Contact the Law Enforcement Conduct Commission
About your entitlement to welfare or other benefits relating to loss of employment; agencies like Centrelink, ATO (Aust Taxation Office), Child Support…?
These are Commonwealth government agencies and you need to contact the Commonwealth Ombudsman or the Commonwealth government:
About your bank, building society, insurance company or superannuation?
You should speak to your bank or building society and if you remain dissatisfied contact the Australian Financial Services Complaints Authority
About your energy or water provider or a recent bill?
Contact the Energy and Water Ombudsman NSW
About your phone or internet provider
Contact the Telecommunications Industry Ombudsman
About other private shops and businesses
Need wellbeing or other support
General legal advice