COVID-19 Update

How to contact us:

  • Anyone wishing to contact our office, including to make a complaint about a NSW public authority, should do so by using the web form or by emailing the office.
  • If you are unable, for example by reason of disability, to put your complaint in writing, you can call us. Please be mindful that you may need to leave a voicemail .

Detailed information

For complainants and the general public:

For complainants and the general public

Delays expected

The NSW Ombudsman has limited resources to respond to complaints, and these resources are expected to be further strained as a result of the COVID-19 pandemic. Consequently you may expect delays to our complaint-handling responses.

We expect that many public authorities and community service providers will also have additional challenges at this time. They may not be in a position to respond in a timely manner to our inquiries either, which may exacerbate delays.

All complaints made to our office will be triaged. If your complaint is assessed as urgent a contact officer will contact you as soon as possible.


In case of emergency you should contact the relevant public authority or community service provider concerned directly or, if relevant, contact emergency services.

If you require information about the NSW Government’s response to COVID-19 you should consult the NSW Health website or contact HealthDirect on 1800 022 222.

Responses to Ombudsman inquiries and statutory notices

The NSW Ombudsman appreciates that some public authorities and community services providers will be under additional pressures as they respond to COVID-19.

If these pressures are such that you will be unable to respond to the NSW Ombudsman’s inquiries or statutory notices within the time frame specified, please let us know as soon as possible that an extension will be required. Where reasonable, we will seek to make necessary accommodations to ensure there is no unnecessary diversion of resources or disruption to the authority’s response.

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