We aim to be a flexible and adaptive organisation, responsive to change. This is necessary when we are given new responsibilities or when we have to respond to public sector structural or policy changes. In response to the current emphasis on a whole of government or multi-agency approach to delivering services, we reviewed and significantly changed our structure in late 2009. This change has ensured that we continue to ‘add value’ and deliver improved outcomes for Parliament and the public.
Good governance is critical to an organisation such as ours. We continually review our processes, policies and procedures to ensure that we comply with legal requirements as well as our own standards. To support this, we have a set of across office key performance indicators (KPI) which have improved our reporting and accountability.
We aim to be an employer of choice and are committed to the ongoing support and development of our staff. Our success is the result of their hard work and commitment.
As our work is about promoting good administration and effective accountability, we believe that we must work to the same standards that we promote. Our structure, governance systems, performance monitoring and development of our staff all contribute to making us an effective organisation.
What information is available from the Ombudsman?
Government agencies are required to make their open access information easily available without members of the public having to ask for it. This requirement for proactive release is one of the major reforms of the GIPA Act. Learn more
We operate in a complex and changing environment, so we have to be able to effectively respond to a range of challenges. Having a flexible structure allows us to respond to emerging priorities but, at the same time, continue to deal with the day-to-day work of the office.
Learn more about our structure
To ensure consistency of work practices throughout the office as well as ensuring that staff understand the Ombudsman's views on how the office should fulfil its vision, mission and goals, a range of policies have been developed. Each policy is a statement or instruction from the Ombudsman that sets out the way particular issues are to be addressed or particular decisions are to be made.
Learn more about our policies
All contracts the public sector enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts, which is published on the Government tender's website.
Learn more about tenders
Working for us
Learn more about working with us