We aim to be a flexible and adaptive organisation, responsive to change. This is particularly important when we are given new responsibilities or have to respond to public sector structural or policy changes.
Good governance is critical to our organisation. We continually review our processes, policies and procedures to ensure that we comply with legal requirements and our own key performance indicators (KPIs).
We aim to be an employer of choice and are committed to the ongoing support and development of our staff. Our success is the result of their skills, hard work and commitment.
As our work is about promoting good administration and effective accountability, we believe that we must work to the same standards that we promote. Our structure, governance systems, performance monitoring and development of our staff all contribute to making us an effective organisation.
What information is available from the Ombudsman?
Government agencies are required to make their open access information easily available without members of the public having to ask for it. This requirement for proactive release is one of the key elements of the GIPA Act. Learn more
We operate in a complex and changing environment. We have a flexible structure that allows us to respond to emerging priorities while continuing to deal with the day-to-day work of the office.
Learn more about our structure
We have a range of policies that ensure staff understand the Ombudsman's vision, values and purpose, and promote consistent work practices. Each policy is a statement or instruction from the Ombudsman setting out how particular issues should be addressed.
Learn more about our policies
All contracts the public sector enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts, which is published on the Government tender's website.
Learn more about tenders
Working for us
Learn more about working with us