How we do it
Our mandate is to improve the conduct and decision-making of agencies within our jurisdiction.
Our main functions are to:
- deal with complaints about public sector agencies, local councils, community service providers, employment-related child protection, custodial centres and public interest disclosures
- oversee and monitor both systems and individual investigations by agencies under the employment-related child protection scheme and the disability reportable incidents scheme
- review the situation of people in care
- monitor and review community services
- review the deaths of certain children and of people with disability in care
- provide information, advice and training about complaint handling and a range of other topics
- coordinate the Official Community Visitor program
- support the child death review team
- monitor and assess designated Aboriginal Programs
- promote, monitor and report on the public interest disclosure scheme governed by the Public Interest Disclosures Act 1994
