Community and disability facts and figures

Complaints

Figure 1: Enquiries and complaints about disability services, January 2017 – March 2018


Disability Cases Received (1 Jan 2017 – 31 March 2018):

Between 1 January 2018 and 31 March 2018, we received 116 enquiries and 114 complaints about disability services. During the quarter from 1 January 2018 to 31 March 2018 we received 87 enquiries and 74 complaints in relation to disability support services such as organisations providing community participation, day program and respite and drop-in support. We received 29 enquiries and 40 complaints in relation to disability accommodation services.

Reviewable Disability Deaths

Figure 1: Number of deaths of people with disability in residential care, January 2014 – March 2018

The number of deaths of people with disability in residential care rose slightly in 2017 to 131. Respiratory deaths continue to feature highly as the leading cause of death for people with disability in residential care.

Disability Reportable Incidents

Figure 1: Number of disability reportable incidents, by incident category, December 2014 – March 2018

As at 31 March 2018, we had received 2,254 notifications to the Disability Reportable Incidents scheme (since it began on 3 December 2014).

Figure 1 shows the total number of disability reportable incident notifications received by our office, separated into incident categories. The chart does not include the matters that were notified but subsequently assessed by the Ombudsman's office as not meeting the jurisdiction of the scheme.

The AVO Breach by 3rd party figures only include cases where this has been noted as the primary issue.

Allegations against employees comprise 48% of all notifications. The percentage breakdown between incident categories has remained reasonably consistent.

Reportable incident by provider type

Figure 2: Number of disability reportable incidents, by provider type and incident category, December 2014 – March 2018

Figure 2 shows the breakdown of notifications in FACS-operated and non-government (NGO) services. We have taken out the breach of AVO matters from this figure as the low numbers make the matters potentially identifiable.

Over the duration of the scheme:

  • The proportion of notifications that have involved allegations of employee to client incidents continues to be slightly higher in NGO services (54%) compared with FACS services (42%).
  • The proportion of notifications relating to unexplained serious injuries is substantially lower in NGO services (9%) compared with FACS services (29%).

Type of reportable incidents

Employee to client incidents

Figure 3: Number of notifications of employee to client incidents, by type of reportable incident, December 2014 – March 2018

Figure 3 shows the breakdown of the 1087 employee to client reportable incidents.

Most of the notifications involve allegations of physical assault, neglect and ill-treatment of clients. Allegations of physical assault continue to be the largest category in employee to client reportable incidents. This graph does not include matters that were notified but subsequently assessed as not meeting the jurisdiction of the scheme.

Gender breakdown

  • 60% of the alleged victims in employee to client incidents are male.
  • 52% of the subjects of allegation in employee to client incidents are male.

This data has remained consistent.

Client to client incidents

Figure 4: Number of notifications of client to client matters, by type of reportable incident, December 2014 – March 2018

Figure 4 shows the breakdown of the 768 client to client reportable incidents.

The largest proportion of the notifications continues to involve allegations of a pattern of abuse by one client against another.

Gender breakdown

  • 61% of the alleged victims in client to client incidents are male.
  • 76% of the subjects of allegation in client to client incidents are male.

This data has remained consistent.

Unexplained serious injuries

Figure 5: Number of unexplained serious injury notifications, by type of injury, December 2014 – March 2018

Figure 5 shows the breakdown of the types of unexplained serious injuries that have been notified to our office. Fractures and serious bruising have been the main types of unexplained serious injuries that have been reported. While NGOs have notified substantially fewer incidents of unexplained serious injuries, the type and proportion of injuries have been mostly consistent with those reported by FACS, including:

  • extensive bruising comprised 46% of FACS and 35% of NGO unexplained serious injury notifications
  • fractures comprised 30% of FACS and 35% of NGO unexplained serious injury notifications
  • serious lacerations comprised 10% of FACS and 6% of NGO unexplained serious injury notifications.
  • serious burns feature more highly in NGO unexplained serious injury notifications, comprising 6% of NGO and 1% of FACS unexplained serious injury notifications.

Outcomes data

Employee Subject of Allegation outcomes

The outcomes from 978 closed notification files as at 31/3/2018 include:

  • 26 criminal charges against 21 individuals (12 physical assaults, four indecent assaults, three acts of indecency, four fraud offences, and three sexual assaults)
  • 108 employees have been dismissed
  • 79 employees were permitted to resign
  • 98 employees were placed in restricted or altered duties
  • 121 employees have been issued a warning
  • 71 employees have been counselled
  • 107 employees were subject to performance monitoring
  • 241 employees have been provided with training, and
  • six employees were demoted.
Client Subject of Allegation outcomes

The outcomes from 615 closed notification files as at 31/3/2018 include:

  • 13 criminal charges against 13 individuals (6 assaults, one other indictable offence, five ADVO breach and one sexual assault)
  • 284 behaviour support plans have been developed or reviewed
  • increased behaviour support has been obtained on 67 occasions
  • 175 instances of increased supervision or monitoring of the SOA
  • new accommodation has been obtained on 111 occasions
  • SOA support needs have been reviewed on 89 occasions
  • restricted practices were reviewed on six occasions, and
  • restricted practices were sought/authorised on 14 occasions.
Alleged Victim outcomes up to 31/3/18

The outcomes from 1983 closed notification files as at 31/3/18 include:

  • changes were made to the behaviour support being provided on 311 occasions
  • the client’s medical or health needs were reviewed on 345 occasions
  • 194 instances of a change in accommodation
  • increased supervision has been provided on 607 occasions
  • changes to the health support being provided on 132 occasions
  • education was provided to clients on 124 occasions
  • review of staffing/supervision to a client on 719 occasions
  • referral/assistance was provided to access a support person on 27 occasions, and
  • training was provided to staff on 710 occasions.

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