Facts and figures
Complaints and notifications
We track the number of complaints and notifications we receive every year.
The traditional work of the Ombudsman is dealing directly with complaints made by members of the public about public sector agencies with our jurisdiction. Our office still directly handles large numbers of these complaints, but in some areas our role is now to monitor and renew how agencies themselves handle allegations they receive about certain types of conduct. We call matters that we handle directly ‘complaints’ and matters we oversight ‘notifications’.
For more information see complaints and notifications page.
Additional statistical data for 2017–18
We usually publish additional statistical data in our annual report, this year we have published this additional data on our micro-site. There is also statistical information in our Annual report 2017–18.
- Top 6 issues for child and family services received
- Formal complaints finalised for child and family services
- Number of formal and informal matters about other community services received in 2017–18
- Complaint issues for other community services received in 2017–18
- Formal complaints finalised for other community services
- Action taken on formal complaints finalised – other community services
- Action taken on formal complaints about people in custody finalised
- Number of formal and informal complaints about JJ received
- Formal and informal complaints and centre operating capacity
- What people complained about - correctional centres and Justice Health
- What people complained about - Juvenile Justice
- Issues in complaints about disability services
- Formal complaints finalised about disability services
- Top five issue categories in complaints about disability services received by sub issue