Facts and figures

Complaints and notifications

We track the number of complaints and notifications we receive every year.

The traditional work of the Ombudsman is dealing directly with complaints made by members of the public about public sector agencies with our jurisdiction. Our office still directly handles large numbers of these complaints, but in some areas our role is now to monitor and renew how agencies themselves handle allegations they receive about certain types of conduct. We call matters that we handle directly ‘complaints’ and matters we oversight ‘notifications’.

For more information see complaints and notifications page.

Additional statistical data for 2017–18

We usually publish additional statistical data in our annual report, this year we have published this additional data on our micro-site. There is also statistical information in our Annual report 2017–18.

Child and family services

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Disability reportable incidents

Public sector agencies

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