Training and events calendar

The following is a list of upcoming Workshops and Events:
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

16 May 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

16 May 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

16 May 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

29 May 2018
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 June 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community & disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 June 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

14 June 2018
Sydney CBD
09:30 - 16:30 (7 hours)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

20 June 2018
Sydney CBD
09:30 - 16:30 (7 hours)
Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

16 May 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

16 May 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Effective complaint management systems

This workshop provides an overview of the essential elements of an effective system for managing complaints.

16 May 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Public interest disclosures management training

This workshop provides an overview of the obligations of NSW public authorities under the Public Interest Disclosures Act 1994. It covers the why, what, how and who of public interest disclosures as well as the responsibilities of the nominated officers and agency executives. The workshop discusses strategies for managing parties involved in the disclosures and outlines the role of the NSW Ombudsman.

29 May 2018
Sydney CBD
09:30 - 12:30 (3 hours)
Frontline complaint handling

This workshop provides you with the necessary skills and strategies to respond to complaints from clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 June 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Frontline complaint handling – community & disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

13 June 2018
Sydney CBD
09:30 - 16:00 (6 hours and 30 minutes)
Managing unreasonable conduct by complainants

Unreasonable conduct by complainants can take up an inordinate amount of an agency’s time and resources. This one-day workshop provides specific strategies and skills to effectively and confidently manage unreasonable conduct by complainants.

14 June 2018
Sydney CBD
09:30 - 16:30 (7 hours)
Responding to child protection allegations against employees

This workshop provides an overview of the obligations of employers under the Ombudsman Act. It covers how employers should respond to child protection allegations made against their employees as well as the steps in the investigation process, risk assessment and management.

20 June 2018
Sydney CBD
09:30 - 16:30 (7 hours)

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