Handling serious incidents in the disability sector

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

The workshop covers:

  • identifying serious incidents – the legislative and policy framework
  • planning and executing your response to serious incidents – investigative principles and tactical issues
  • making findings and taking appropriate management action.

This workshop is delivered by senior staff from the NSW Ombudsman's office who have extensive experience in conducting and overseeing  investigations in the community and disability services sector.

Who should attend

Investigators, heads of agencies, managers and supervisors who undertake and review investigations of incidents in disability services.

Learning outcomes

This training will help you to:

  • understand the legislative and policy obligations of disability services and service staff
  • identify and respond to abuse, neglect and other serious incidents
  • understand the systems and processes that contribute to a ‘client-safe’ environment
  • identify the fundamental principles and strategies for conducting an investigation
  • be aware of the responsibilities of key agencies, including the NSW Police Force, FACS (ADHC), Community Services, NSW Health, the NSW Ombudsman, and the NDIS Quality and Safeguards Commission.


This is a one-day workshop from 9.30am-4.30pm.


$450.00 + GST (total cost $495)

This workshop is available on our training calendar as well as in-house. Email or contact us for in-house training details and fees or to discuss your training needs. Register for workshop or event


  • 16 October 2019
    Sydney CBD
    09:30 - 16:30 (7 hours)

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