Initial and early response to abuse or neglect in disability services

This workshop focuses on how to respond to serious incidents of abuse and neglect that arise in a disability service setting. It provides critical information and practical advice so that frontline workers have a better understanding of their role in preventing and effectively responding to such incidents.

This workshop is delivered by senior NSW Ombudsman staff with extensive experience in conducting and oversighting investigations relating to the abuse of children and people with disability.

The workshop covers:

  • an understanding of abuse and neglect, its prevalence and how to identify it
  • information about the legislative and policy obligations of disability services and service staff, including the Disability Inclusion Act 2014 and ‘reportable incidents’
  • a clear understanding of the systems and processes that contribute to a ‘client-safe’ environment.

Who should attend
This workshop is designed for frontline workers, managers and other support staff working with people with disability.

Learning outcomes

Participants will be provided with:

  • knowledge of what to do when a client begins to talk about abuse or neglect
  • an awareness of ‘initial response’ requirements including ensuring immediate safety, preserving evidence and reporting to relevant bodies
  • an awareness of the responsibilities of key agencies, including the NSW Police Force, FACS (ADHC), Community Services, NSW Health and the NSW Ombudsman, and
  • knowledge of their role in the ongoing support of clients after abuse or neglect has occurred.


This is a one-day workshop, running 9:30am-4:30pm


$351.82 + gst (total cost $387)

This training is available on our calendar of training as well as in-house. Email or contact us for in-house training details, fees and to discuss your training needs. Register for workshop or event.


There are currently no events for this workshop.

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