Handling serious incidents in the disability sector

This workshop focuses on how to respond to serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

This workshop is delivered by senior NSW Ombudsman staff with extensive experience in the conduct and oversight of investigations in the community and disability services sector.

Who should attend

Investigators, heads of agencies, managers and supervisors who undertake and review investigations of incidents in disability services.

Learning outcomes

Participants will be provided with:

  • information about the legislative and policy obligations of disability services and service staff, including the Disability Inclusion Act 2014 and Part 3C: Protecting people with disability, Ombudsman Act 1974
  • a clear understanding of how to identify and respond to abuse, neglect and other serious incidents
  • a clear understanding of the systems and processes that contribute to a ‘client-safe’ environment
  • an overview of the fundamental principles and strategies for conducting an investigation
  • an awareness of the responsibilities of key agencies, including the NSW Police Force, Ageing, Disability and Home Care, Community Services, and the NSW Ombudsman.

The workshop covers

  • Identifying serious incidents – the legislative and policy framework
  • Planning and executing your response to serious incidents – investigative principles and tactical issues.
  • Making findings and taking appropriate management action.


This is a one-day workshop, running 9.30am-4.30pm.


$410 + GST (total cost $451)

This training is available on our calendar of training as well as in-house. Email or contact us for in-house training details, fees and to discuss your training needs.Register for workshop or event


  • 16 November 2017
    Sydney CBD
    09:30 - 16:30 (7 hours)

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