Community & disability services training

The Community Services (Complaints, Reviews & Monitoring) Act 1993 (CS-CRAMA) applies to all government and non-government community services provided, funded, licensed or authorised by the Minister for Family and Community Services, the Minister for Ageing or the Minister for Disability Services. Our workshops help services to understand their obligations under CS-CRAMA.

Workshops are also available for disability service providers on responding to incidents of abuse and neglect and their responsibilities for reporting such incidents.

We offer the following workshops specifically designed for the community and disability services sector.

See also our Employment-related child protection training workshops for training tailored for government and non-government agencies providing services to children.

We also offer free workshops for people that use community services:

We currently offer the following workshops:

Effective complaint management systems – community services

This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.

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Effective complaint management systems – disability sector

This workshop focuses on the essential elements of a complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.

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Frontline complaint handling – community and disability services

This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.

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Handling serious incidents in the disability sector

This workshop focuses on how to handle serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.

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Initial and early response to abuse or neglect in disability services

This workshop focuses on how to respond to serious incidents of abuse and neglect that arise in a disability service setting. It provides critical information and practical advice so that frontline workers have a better understanding of their role in preventing and effectively responding to such incidents. This workshop is delivered by senior staff from the NSW Ombudsman's office who have extensive experience in conducting and oversighting investigations relating to the abuse of children and people with disability.

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Speak up training

Speak up is a free training workshop that encourages people with disability to speak up when they would like a change in their lives or when something is not right.

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The rights stuff - tips for solving problems and making complaints

This free workshop is specifically designed for consumers of community services, their families, carers and advocates. This workshop provides practical information and tips to build confidence in raising issues and resolving complaints with service providers.

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