Community & disability services training
The Community Services (Complaints, Reviews & Monitoring) Act 1993 (CS-CRAMA) applies to all government and non-government community services provided, funded, licensed or authorised by Community Services or Ageing, Disability and Home Care. Our workshops help services understand their obligations under CS-CRAMA.
We offer the following workshops specifically designed for the community services sector:
- Initial and early response to abuse or neglect in disability services
- Frontline skills for complaint handling - community services
- Implementing a quality complaints management system - community services
- Implementing a quality complaints management system - disability sector
- Handling serious incidents in the disability sector
- Reviewable disability deaths
- Speak up
See also our Employment-related child protection training workshops for training tailored for government and non-government agencies providing services for children.
Our workshops are offered regularly on our calendar of training across NSW. All workshops are also available in-house. Hardship discounts are available for non-government organisations – email us at training@ombo.nsw.gov.au or contact us for more information.
We also offer free workshops for people that use community services:
We currently offer the following workshops:
Frontline skills for complaint handling - community services
This workshop focuses on developing effective skills and appropriate strategies for complaint handling. Participants are given a step by step model for dealing with complaints; they examine different types of complainant behaviour, and also explore how to overcome personal and organisational barriers to making and resolving complaints.
Learn moreHandling serious incidents in the disability sector
This workshop focuses on how to respond to serious incidents of abuse and neglect that may arise in a disability service setting. It provides practical advice to help you deal with some of the more complex challenges associated with handling serious incidents, including allegations that may involve a criminal element.
Learn moreImplementing a quality complaint management system - community services
This workshop provides an overview of the essential elements for an effective complaint handling system in the community services sector.
Learn moreImplementing a quality complaint management system - disability sector
This workshop focuses on the essential elements of a quality complaints management system tailored for the disability sector. It is based on legislative and industry requirements, quality assurance frameworks and person-centred approaches to service delivery.
Learn moreInitial and early response to abuse or neglect in disability services
This workshop focuses on how to respond to serious incidents of abuse and neglect that arise in a disability service setting. It provides critical information and practical advice so that frontline workers have a better understanding of their role in preventing and effectively responding to such incidents. This workshop is delivered by senior NSW Ombudsman staff with extensive experience in conducting and oversighting investigations relating to the abuse of children and people with disability.
Learn moreReviewable deaths issues
Workshops are available on issues in the disability deaths review area that address some of the key care issues we have identified in our work as possibly influencing the health and/or risk of premature death of the residents of accommodation services.
Learn moreSpeak up training
Speak Up is a free training workshop that encourages people with disability to speak up when they would like change in their lives, or when something is not right.
Learn moreThe rights stuff - tips for solving problems and making complaints
This workshop is specifically designed for consumers of community services, their families, carers and advocates. This workshop covers practical information and tips to build confidence in raising issues and resolving complaints with service providers.
Learn more