Community & disability services training
The Community Services (Complaints, Reviews & Monitoring) Act 1993 (CS-CRAMA) applies to all government and non-government community services provided, funded, licensed or authorised by the Minister for Family and Community Services, the Minister for Ageing or the Minister for Disability Services. Our workshops help services to understand their obligations under CS-CRAMA.
Workshops are also available for disability service providers on responding to incidents of abuse and neglect and their responsibilities for reporting such incidents.
We offer the following workshops specifically designed for the community and disability services sector.
- Frontline complaint handling – community and disability services
- Effective complaint management systems – community services
See also our Employment-related child protection training workshops for training tailored for government and non-government agencies providing services to children.
We also offer free workshops for people that use community services:
We currently offer the following workshops:
This workshop provides an overview of the essential elements of an effective system for managing complaints in the community services sector.Learn more
This workshop provides you with the necessary skills and strategies to respond to clients and customers confidently, effectively and efficiently. You will be given a model for dealing with complaints, examining different types of complainant behaviour and overcoming personal and organisational barriers to making and resolving complaints.Learn more
Speak up is a free training workshop that encourages people with disability to speak up when they would like a change in their lives or when something is not right.Learn more
This free workshop is specifically designed for consumers of community services, their families, carers and advocates. This workshop provides practical information and tips to build confidence in raising issues and resolving complaints with service providers.Learn more