Access & equity training

Our access and equity workshops are designed to help agencies and organisations to be more accessible and responsive to the needs of their clients and customers.

We currently offer the following workshops:

Aboriginal cultural appreciation

This half-day workshop is delivered by staff from our Aboriginal Unit. It provides an overview of Aboriginal history and culture, as well as culturally appropriate communication protocols and strategies to help participants and organisations to more effectively assist Aboriginal and Torres Strait Islander people in their work. The aim of the workshop is to better equip organisations and their staff to provide a culturally responsive, flexible and consistent service to Aboriginal and Torres Strait Islander people, and promote a positive workplace culture.

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Supporting young people to make complaints and advocate for systems change

This free half-day workshop about how the Ombudsman can help young people complain is delivered by the NSW Ombudsman’s Youth Liaison Officer. It is targeted to frontline staff who work with agencies that provide services to children and young people – such as supported accommodation services, residential out-of-home care providers, neighbourhood centres and other youth support services.

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Working with Aboriginal communities

This half-day workshop is delivered by staff from our Aboriginal Unit. It builds on our foundation workshop, Aboriginal cultural appreciation. The workshop focuses on the key elements of good consultation, culturally appropriate communication protocols, and strategies to help you and your organisation to more effectively engage and consult with Aboriginal and Torres Strait Islander people.

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