The NSW Ombudsman offers a range of quality, affordable training workshops based on 40+ years of experience in assisting government agencies and non-government organisations to improve their administrative conduct, decision-making and standards of service delivery.
Our training is designed to help your organisation make the best possible use of limited resources, improve your service delivery, and develop a better understanding of your legislative obligations.
Delivered by experienced practitioners, our workshops are highly interactive and provide practical tools and tips to help improve your skills and knowledge in a range of areas.
The leaders in complaint-handling training
Complaint handling is part of our mission. Our workshops are informed by evidence and delivered by experts, preparing you for the complex reality of delivering services to diverse communities.
Our core workshops are:
Both core workshops are delivered using a blended-learning model that combines online and facilitator-led learning.
We also offer a specialist facilitator-led workshop, Effective complaint management systems (in-house only). This workshop is designed for staff who are responsible for developing, managing or implementing complaint handling policies and systems.
Read more about the benefits of effective complaint handling.
Other training areas
As NSW’s state Ombudsman, we have both expertise and jurisdiction over a range of other areas relevant to public and community sector agencies. These workshops are currently delivered via facilitator-led learning only, either online or in person. Blended learning opportunities may become available in future.
Public interest disclosures
We are the experts in public interest disclosures (PID) training for the public sector. Our PID workshops provide an overview of the Public Interest Disclosures Act 1994, the process of making a PID, and individual and agency responsibilities in response to disclosures.
Read more about our PID training.
Investigations and administrative law
Our investigations and administrative law workshops explore:
- workplace investigations processes
- agency obligations during a workplace investigation
- the application of administrative law principles in the public sector.
Workshops can be tailored for both government and non-government agencies.
Read more about our investigations training.
Access and equity
These workshops help individuals, agencies and organisations respond more effectively to the needs of the communities they serve. Workshops span a variety of topics, including Aboriginal cultural appreciation, working with Aboriginal communities, and supporting young people to advocate for systemic change.
Read more about our access and equity training.