Our workshops

Moving to blended, online and remote learning

Since suspending all face to face training in March due to COVID-19, we’ve been working hard to optimise the delivery of our sector-leading training program by converting workshops to a blended model. This will include virtual face to face, self-directed online modules, and learning platform course areas. In the coming months, we will relaunch our training program with this blended solution. This relaunch will offer all our training clients more flexibility when it comes to learning with us.

Our new training offering will include off the shelf, tailored, and bespoke workshops depending on your needs. We look forward to exploring and discussing these options with you.

Resuming our training delivery: tailored, remote learning options available

Right now, we cannot confirm when face-to-face will recommence as we are reliant on government guidelines. However, we do currently have availability for small, specialised workshops via video conferencing on complaint handling and difficult conversations. Get in touch to find out more.

Training relaunch – stay in touch!

If you have requested to be added to our subscribers’ list, you will receive an email when we are able to start taking bookings for our main training programs again (face-to-face or online). Please email training@ombo.nsw.gov.au if you would like to be added to this list or have any questions about your training needs. 

In the meantime, our updated Managing unreasonable complainant conduct manual is now available on our website!

If you have any other questions or comments, please do not hesitate to contact our staff at training@ombo.nsw.gov.au. Otherwise, we look forward to discussing your options with you soon.

About our training

The NSW Ombudsman offers a range of quality, affordable training workshops based on 40+ years of experience in assisting government agencies and non-government organisations to improve their administrative conduct, decision-making and standards of service delivery.

Our training is designed to help your organisation make the best possible use of limited resources, improve your service delivery, and develop a better understanding of your legislative obligations.

Delivered by experienced practitioners, our workshops are highly interactive and provide practical tools and tips to help improve your skills and knowledge in a range of areas.

Complaint handling training

Community & disability services training

Investigation training

Public interest disclosures training

Access and equity training

In-house training

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