Training manuals, workbooks and E-learning modules

Our training resources are here to enable government agencies and community service providers to improve their complaint-handling and other administrative practices. In this section you will be able to find downloadable versions of our training resources and E-Learning modules.

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As an integrity agency aimed at ensuring fair treatment and services for all, we have made these resources freely available. Copyright applies as indicated in each resource.

We also offer sector-leading training, enabling our clients to leverage these resources to the fullest extent possible.

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