Training Workshops & Events

Our training courses and workshops

The NSW Ombudsman offers a range of quality, affordable training workshops based on 40+ years of experience in assisting government agencies and non-government organisations to improve their administrative conduct, decision-making and standards of service delivery.

Our training is designed to help your organisation make the best possible use of limited resources, improve your service delivery, and develop a better understanding of your legislative obligations.

Delivered by experienced practitioners, our workshops are highly interactive and provide practical tools and tips to help improve your skills and knowledge in a range of areas.

Complaint handling training

Community & disability services training

Employment-related child protection training

Investigation training

Public interest disclosures training

Access and equity training

In-house training

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Public interest disclosures training

Our public interest disclosures (PID) training provides an overview of the responsibilities of public authorities under the Public Interest Disclosures Act 1994 and the roles and responsibilities of those involved in disclosures. We can tailor the training content to meet the needs of individual agencies.

It is important that people in the public sector are aware of the why, what, how and who of making and managing disclosures. The NSW Ombudsman offers the following free training on public interest disclosures:

Our training sessions help public authorities to:

  • promote awareness of the importance of public interest disclosures
  • establish a positive reporting environment
  • comply with the requirements of the Public Interest Disclosures Act 1994
  • manage public interest disclosures effectively.

Visit our public interest disclosures page for information about guidelines and resources available for public authorities.

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Featured training

Notifying and responding to allegations of workplace child abuse – free information session

This free information session will provide an overview of the employment-related child protection scheme in NSW and the role of the NSW Ombudsman.

The Ombudsman’s employment-related child protection functions are outlined in Part 3A of the Ombudsman Act. They require the heads of government agencies and some non-government agencies to notify the Ombudsman of any reportable conduct involving their employees. Reportable conduct includes allegations and convictions relating to abuse or misconduct involving children and young people.

The session will outline:

  • employer obligations under the reportable conduct scheme
  • information about how to recognise a reportable allegation
  • the key principles for an initial response to a reportable allegation
  • the roles and responsibilities of key agencies in child protection – Police, FACS, the Office of the Children’s Guardian and the Ombudsman.

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Upcoming training

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Training Calendar

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