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Statistical data 2017–18

Community services other

Note: Some complaints about supported accommodation and general community services may involve complaints about child and family and disability services.

Agency categoryFormalInformalTotal%
Community services
Supported accommodation and
assistance program (SAAP) services
0 0 0 0%
General community services 1 43 44 28%
Aged services 0 1 1 1%
Disaster welfare services 0 0 0 0%
Other 1 16 17 11%
Subtotal2 606240%
ADHC
Supported accommodation and
assistance program (SAAP) services
0 0 0 0%
General community services 0 0 0 0%
Aged services 1 0 1 1%
Disaster welfare services 0 0 0 0%
Other 1 0 1 1%
Subtotal2 0 2 1%
Other government agencies
Supported accommodation and
assistance program (SAAP) services
0 0 0 0%
General community services 0 1 1 1%
Aged services 0 0 0 0%
Disaster welfare services 0000%
Other2464%
Subtotal2 5 7 5%
Non-government funded or licensed services
Supported accommodation and
assistance program (SAAP) services
3 4 7 5%
General community services 0 13 13 8%
Aged services 1 5 6 4%
Disaster welfare services 0 0 0 0%
Other 6 14 20 13%
Subtotal10 36 46 30%
General enquiries
Other (general inquiries) 0 12 12 8%
Agency unknown 4 8 12 8%
Outside our jurisdiction 14 0 14 9%
Subtotal18 20 38 25%
Total34121155 100%

Complaint issues for other community services received in 2017–18

Note: each complaint we received may have more than one issue.

IssueFormalInformalTotal
Access to service 2 1 3
Adult PWD abuse/neglect in
community (home)
0 5 5
Allowances/fees 0 1 1
Case management 2 1 3
Casework 0 2 2
Client Rights 0 1 1
Client to client abuse/assault 1 1 2
Complaints 2 14 16
Customer service 0 47 47
Information 0 7 7
Investigation 1 3 4
Meeting individual needs 0 1 1
Not applicable 1 3 4
Not in jurisdiction 24 1135
Object to decision 0 9 9
Policy/procedure/law 1 2 3
Professional conduct/misconduct 0 2 2
Service funding, licensing, monitoring 0 4 4
Service management 0 4 4
Staff to client abuse/neglect 0 2 2
Total34121155

Formal complaints finalised for other community services in 2017–18

Program areaABCDEFGHITotal
Aged 5 0 0 0 0 0 0 0 0 5
Disaster Welfare 0 0 0 0 0 0 0 0 0 0
General Community 2 0 1 0 0 0 0 0 0 3
Other 22 0 0 0 0 0 0 0 0 23
SAAP 1 0 0 0 3 1 0 0 0 5
Total300104100036

Action taken on formal complaints finalised – other community services

DescriptionAged Disaster Welfare General Community Other SAAP Total
Complaints declined at outset 5 0 2 22 1 30
Service improvement comments or
suggestions to agency
0 0 0 0 0 0
Referred to agency concerned or
other body for investigation
0 0 1 0 0 1
Direct investigation 0 0 0 0 0 0
Complaints resolved after enquiries 0 0 0 1 3 4
Complaints resolved by
agency prior to contact
0 0 0 0 1 1
Complaints consolidated into
another complaint
0 0 0 0 0 0
Complaints referred to agency
for local resolution
0 0 0 0 0 0
Complaints conciliated/mediated 0 0 0 0 0 0
Total50323536