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Statistical data 2017–18

Custodial services

Action taken on formal complaints about people in custody finalised in 2017–18

Agency Assessment only Preliminary or informal investigation Formal investigationTotal
 ABCDEFGHIJKLMNOP 
Corrective Services 5 137 10 109 6 285 10 4 18 0 0 0 0 0 0 0 584
Justice Health 1 16 0 11 0 76 3 0 1 0 0 0 0 0 0 0 108
Juvenile Justice 0 4 0 8 0 38 0 0 1 0 0 0 0 0 0 0 51
Total6157101286399134200000000743

Number of formal and informal complaints about Juvenile Justice received in 2017–18

InstitutionFormalInformalTotal
Acmena Juvenile Justice Centre 4 22 26
Cobham Juvenile Justice Centre 10 45 55
Frank Baxter Juvenile Justice Centre 23 60 83
Juvenile Justice NSW 2 8 10
Orana Juvenile Justice Centre 4 12 16
Reiby Juvenile Justice Centre 14 30 44
Riverina Juvenile Justice Centre 0 12 12
Total57189246

Formal and informal complaints and centre operating capacity

FormalInformalTotal Operating capacity (OC)
as at 30 June 2018
Complaints as % of OC
Maximum security
High Risk Management Correctional Centre 20 109 129 51 252.94
Hunter Correctional Centre* 12 117 129 384 33.59
Lithgow Correctional Centre 15 92 107 423 25.30
Long Bay Hospital 27 109 136 478 28.45
Macquarie Correctional Centre** 4 32 36 362 9.94
Mary Wade Correctional Centre *** 7 52 59 89 66.29
Metropolitan Remand Reception Centre 45 348 393 1,102 35.66
Silverwater Women's Correctional Centre 27 163 190 327 58.10
Special Purpose Prison Long Bay 3 15 18 49 36.73
Subtotal160 1,0371,1973,265 36.66
Maximum, medium and minimum security
Mid North Coast Correctional Centre 17 133 150 646 23.22
Subtotal17 133 150 646 23.22
Maximum and minimum security
Cessnock Correctional Centre **** 34 176 210 829 25.33
Goulburn Correctional Centre 16 132 148 516 28.68
Metropolitan Special Programs Centre 29 277 306 1,100 27.82
Parklea Correctional Centre 43 191 234 1,008 23.21
South Coast Correctional Centre 27 154 181 546 33.15
Wellington Correctional Centre 20 181 201 694 28.75
Subtotal169 1,111 1,280 4,69327.27
Medium Security
John Morony Correctional Centre 7 60 67 433 15.47
Kariong Correctional Centre 2 26 28 89 31.46
Subtotal9 86 95 52218.20
Medium and minimum security
Bathurst Correctional Centre 19 114 133 619 21.49
Broken Hill Correctional Centre 1 9 10 75 13.33
Cooma Correctional Centre 1 32 33 193 17.10
Dillwynia Correctional Centre 14 97 111 235 47.23
Grafton Correctional Centre 15 99 114 265 43.02
Junee Correctional Centre 36 186 222 835 26.59
Tamworth Correctional Centre 4 19 23 80 28.75
Subtotal90 556 646 2,30228.06
Minimum Security
Berrima***** 2 21 23 35 65.71
Compulsory Drug Treatment Centre 0 2 2 43 4.65
Dawn De Loas Special Purpose Centre 14 82 96 506 18.97
Emu Plains Correctional Centre 8 54 62 179 34.64
Glen Innes Correctional Centre 4 11 15 169 8.88
Illawara Reintegration Centre****** 4 27 31 58 53.45
Ivanhoe "Warakirri" Correctional Centre 0 2 2 32 6.25
Kirkconnell Correctional Centre 4 33 37 258 14.34
Mannus Correctional Centre 1 9 10 160 6.25
Oberon Correctional Centre 2 7 9 128 7.03
Outer Metropolitan Multi Purpose Centre 2 19 21 284 7.39
St Heliers Correctional Centre 1 14 15 259 5.79
Yetta Dhinnakkal (Brewarrina) Centre 0 0 0 23 0.00
Subtotal42 281 323 2,13415.14
Total4873,2043,69113,56227.22
Other
Amber Laurel Correctional Centre 2 1 3
Balund-A (Tabulam) 1 2 3
Community Offender Services 9 40 49
Corrective Services Academy 0 0 0
Corrective Services NSW 107 379 486
Court Escort/Security Unit 1 0 1
Justice Health 100 771 871
Serious Offenders Review Council 0 0 0
State Parole Authority 1 8 9
The Forensic Hospital 1 4 5
Women's Transitional Centres 0 3 3
Other 0 23 23
Subtotal222 1,231 1,453
Grand Total7094,4355,144

Notes:
* Opened January 2018.
** Opened December 2017.
*** Opened January 2018.
**** Cessnock CC is now minimum security and Shortland CC is maximum security on the complex. This will be reflected in 2017–18 annual report.
***** Was male minimum for most of year and now female medium.
****** Opened June 2017.


What people complained about - correctional centres and Justice Health

Primary issueFormalInformalTotal % of Total
Daily routine 116 805 921 17.90
Medical 94 762 856 16.64
Property 102 375 477 9.27
Officer misconduct 66 310 376 7.31
Visits 33 239 272 5.29
Other 21 238 259 5.03
Transfers 22 216 238 4.63
Classification 20 167 187 3.64
Records/administration 32 139 171 3.32
Unfair discipline 26 139 165 3.21
Segregation 26 120 146 2.84
Fail to ensure safety 16 120 136 2.64
Probation/parole 12 105 117 2.27
Case Management 14 100 114 2.22
Buy ups 9 104 113 2.20
Work and education 7 99 106 2.06
Legal problems 20 78 98 1.91
Security 11 77 88 1.71
Food and diet 18 65 83 1.61
Mail 9 53 62 1.21
Information 5 43 48 0.93
Day/other leave/works release 13 26 39 0.76
Charges/fees 4 29 33 0.64
Not in our jurisdiction 12 21 33 0.64
Court cells 0 2 2 0.04
Customer service 0 2 2 0.04
Related to a public interest disclosure 1 1 2 0.04
Total709 4,4355,144100

What people complained about - Juvenile Justice

Primary issueFormalInformalTotal % of Total
Daily routine 8 60 68 27.64
Officer misconduct 17 31 48 19.51
Food and diet 3 21 24 9.76
Other 2 13 15 6.10
Unfair discipline 5 8 13 5.28
Security 4 5 9 3.66
Classification 1 7 8 3.25
Property 4 4 8 3.25
Transfers 2 6 8 3.25
Fail to ensure safety 3 4 7 2.85
Records/administration 1 5 6 2.44
Case Management 1 4 5 2.03
Visits 0 5 5 2.03
Information 1 3 4 1.63
Work and education 3 1 4 1.63
Day/other leave/works release 0 3 3 1.22
Legal problems 2 1 3 1.22
Medical 0 3 3 1.22
Probation/parole 0 3 3 1.22
Charges/fees 0 1 1 0.41
Mail 0 1 1 0.41
Total57 189246100