Complaint handling improvement program - Commitments Report

ISBN 978-1-925569-91-9
Category Reports and submissions
Publication Date 31 August 2018

Summary

This report is about the implementation of the NSW Government’s Whole of Government Commitments to Effective Complaint Handling (the Commitments), which form part of the Complaint Handling Improvement Program (CHIP). The CHIP involved a collaboration between the NSW Ombudsman, the office of the Customer Service Commissioner, the Department of Finance, Services and Innovation (DFSI), and representatives from all ten of the departmental clusters.
[PDF, 1.4MB]

Download Report

Right-click on the format you wish to download, and save to your computer to view once the download is complete. Viewing documents, whilst downloading at the same time, may result in the file not displaying completely or correctly.

PDF:

Word: Not available.

HTML: Not available.

Get Adobe Reader

Search publications

I am looking for:

In the publication category: