Complaint management framework and model policy June 2015

ISBN 978-1-925061-55-0
Category Guidelines
Publication Date 30 June 2015

Summary

This Framework and Model Policy are intended to assist organisations implement a complaint management system that will ensure the efficient and effective handling of complaints made to or about them.

[PDF, 262.6KB]

[Word, 106.7KB]

Download Report

Right-click on the format you wish to download, and save to your computer to view once the download is complete. Viewing documents, whilst downloading at the same time, may result in the file not displaying completely or correctly.

PDF: Word:

HTML: Not available.

Get Adobe Reader

Search publications

I am looking for:

In the publication category: