Better Service and Communication for Council

ISBN 0-7373-1263-5
Category Guidelines
Publication Date 1 June 2000


These guidelines set out the kinds of policies, procedures and standards that councils should have in place. Better service and communication between councils and their communities is based on two central themes: open and transparent decision making and a customer service focus. The guidelines refer to the commitments every council should make to its local community regarding conduct and administrative practice.

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