Child protection

Complaint Handling Guide: Upholding the rights of children and young people

The National Office for Child Safety has released a guideline, the Complaint Handling Guide: Upholding the rights of children and young people (the Guide) to support organisations to build their capacity in handling complaints involving children and creating child safe cultures.

The NSW Ombudsman was commissioned by the National Office for Child Safety to develop the guide in consultation with the e-Safety Commissioner, Australian Human Rights Commission and children’s guardians, commissioners and ombudsmen’s offices across Australia.

The Guide is divided into nine guidelines, addressing key aspects of an effective complaint-handling process and system, and is accompanied by an information sheet and reference guide.

For more information about the Guide and accompanying material, refer to the National Office for Child Safety page.

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