Tips for accessible complaint handling

ISBN 978-1-925061-96-3
Category Fact sheets
Publication Date 20 October 2016


This fact sheet gives practical advice to complaint handlers to make it easier for people with disability to make complaints and receive a quality response.

Watch our new video - My right to be heard

[PDF, 94.7KB]

Download Report

Right-click on the format you wish to download, and save to your computer to view once the download is complete. Viewing documents, whilst downloading at the same time, may result in the file not displaying completely or correctly.


Word: Not available.

HTML: Not available.

Get Adobe Reader

Search publications

I am looking for:

In the publication category: