Tips for accessible complaint handling
|Publication Date||20 October 2016|
This fact sheet gives practical advice to complaint handlers to make it easier for people with disability to make complaints and receive a quality response.
Watch our new video - My right to be heard
Right-click on the format you wish to download, and save to your computer to view once the download is complete. Viewing documents, whilst downloading at the same time, may result in the file not displaying completely or correctly.PDF:
Word: Not available.
HTML: Not available.