Publication Order Form

Annual reports

Title Cost Quantity
Official Community Visitors Annual Report 2008-2009 22
Report of Reviewable Deaths in 2007 Volume 1: Deaths of people with disabilities 22
Report of Reviewable Deaths in 2007 Volume 2: Child deaths 22
NSW Ombudsman Annual Report 2010 - 2011 22
Official Community Visitors Annual Report 2010 - 2011 22
NSW Ombudsman Annual Report 2011-2012 25

Brochures

Title Cost Quantity
Tips for making a complaint 0
Complaint handling kit for community services (CS-CRAMA) 0
General information: making a complaint to the Ombudsman 0
Got a complaint? (Youth brochure) 0
Have you got a problem with a NSW agency? 0
Know your rights as a consumer of community services 0
Talk to us! (Aboriginal brochure) 0
Poster - Got a complaint? (Aboriginal theme) 0
Poster - Got a complaint? (Youth theme) 0

Guidelines

Title Cost Quantity
Apologies - A practical guide (2nd Edition) 22
Managing Unreasonable Complainant Conduct Manual 2012 25
Guidelines for dealing with youth complaints 0
The rights stuff Tips for solving problems and making complaints 0

Reports and submissions

Title Cost Quantity
How are Taser weapons used by NSW Police Force? 25
Responding to child sexual assault in Aboriginal communities 25

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