MoU with Energy and Water Ombudsman

04 Jan 2017

The Acting Ombudsman and the Energy and Water Ombudsman have signed a new memorandum of understanding setting out the arrangements between our two agencies for sharing information and referring complaints. The MoU is available on our website.

Office closure

20 Dec 2016

We are closed from 5pm Tuesday 20 December 2016 and the office will reopen on Tuesday 3 January 2017. Our inquiry service reopens on Thursday 5 January 2017.

Reports of the NSW Child Death Review Team

22 Nov 2016

On Tuesday 22 November 2016, the Acting NSW Ombudsman, Professor John McMillan, tabled two reports of the NSW Child Death Review Team (CDRT).

‘The death of any child is a profound loss, both to the child’s family and to our broader community’, said Professor McMillan. ‘By issuing these reports, we aim to share what we have learnt from our reviews and research in order to prevent, to the degree possible, other children dying.’

Review of Restricted Premises Act search powers and offence provisions - Final report – October 2016

07 Nov 2016

The Minister for Justice and Police has tabled in Parliament the Ombudsman’s report on amendments made to the Restricted Premises Act  which introduced new offence provisions and the powers to search for firearms on declared premises without a warrant.

This report details the Ombudsman’s review of the operation of these amendments over a two year period from its commencement in November 2013.

Ombudsman tabled 2015-16 Annual Report

27 Oct 2016

The Acting Ombudsman, Professor John McMillan tabled his 2015-16 Annual Report in Parliament today. The report showcases how our interactions with individuals and with the public, private and community sectors help build strong administrative safeguards in the community.

Whole-of-government complaint handling improvement program

27 Oct 2016

We have partnered with the Customer Service Commissioner and the NSW Department of Finance, Services and Innovation to develop a whole-of-government complaint handling improvement program (CHIP) as part of Premier’s Priority 12 to improve government services.

In 2015 the Customer Service Commission conducted a survey around whole-of-government customer satisfaction. The results highlighted the importance of improving the complaint handling experience for customers across government. The survey showed that customers who had their complaint handled well gave a higher than average satisfaction rating. However, less than half of those surveyed thought their complaint was handled well and half thought it was too difficult to make a complaint.

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