17 Aug 2018
The NSW Ombudsman, today tabled in Parliament his report of an investigation into the administration of water compliance and enforcement in NSW.
The report focuses on problems which arose during the transfer of some water regulation and enforcement functions from the Department of Primary Industries Water to a state owned corporation, WaterNSW – a process referred to as the Transformation.
01 Aug 2018
This Report Card is the first joint annual report card released by the Ombudsman and FACS. View the Report Card to see the key systemic issues our office has identified via our oversight and how FACS is addressing them.
25 Jul 2018
This statement addresses a number of matters that were raised in the podcast series ‘The Teacher’s Pet’ and the article ‘From the archives a cry for justice’ published by The Australian on 6 July 2018. The statement should be read in conjunction with our earlier statement to The Australian of 4 July 2018.
Read the statement
02 Jul 2018
The NDIS Quality and Safeguards Commission started in NSW and SA on 1 July 2018. Some of the NSW Ombudsman’s functions in relation to services and supports for people with disability have now moved to the NDIS Commission. Complaints and reportable incidents involving NDIS providers are now handled by the NDIS Commission (see Changes to safeguarding arrangements in relation to the NDIS in NSW - NSW Ombudsman). The NDIS Commission can be contacted on 1800 035 544.
21 Jun 2018
The NSW Ombudsman, Michael Barnes, tabled a report in Parliament today drawing attention to critical legal, policy and service gaps in the response to homeless children. In 2016-17, just over 5,000 unaccompanied children and young people aged 12-18 presented to a homelessness service to access support and a place to stay. More than one third of these children were under 16, and about 700 of them were specifically seeking accommodation.
16 May 2018
The NSW Ombudsman, Michael Barnes, tabled a report in Parliament today following his investigation into Fair Trading’s Home Building Service.
Our investigation found that there were serious and systemic issues with both the public register and the home building licensing system. The information that Fair Trading records on the public register does not have sufficient detail and contemporaneous information to make it fit for purpose, that is, to provide consumer protection and help stop the actions of unscrupulous builders.