Complaint handling improvement program

03 Sep 2018

The NSW Ombudsman, Mr Michael Barnes, tabled a report in Parliament on the implementation of the Whole of Government Commitments to Effective Complaint Handling (the Commitments), which form part of the Complaint Handling Improvement Program (CHIP).

Read the report.
Read the media release.

Report of Reviewable Deaths

31 Aug 2018

The NSW Ombudsman tabled a report in Parliament on the deaths in 2014-2017 of 494 people with disability who lived in residential care.

The report identifies a range of actions by disability providers and health services that are required to reduce preventable deaths.

Water: compliance and enforcement

17 Aug 2018

The NSW Ombudsman, today tabled in Parliament his report of an investigation into the administration of water compliance and enforcement in NSW.

The report focuses on problems which arose during the transfer of some water regulation and enforcement functions from the Department of Primary Industries Water to a state owned corporation, WaterNSW – a process referred to as the Transformation.

Joint Ombudsman and FACS report card

01 Aug 2018

This Report Card is the first joint annual report card released by the Ombudsman and FACS. View the Report Card to see the key systemic issues our office has identified via our oversight and how FACS is addressing them.

Ombudsman's response to 'The Teacher's Pet' podcast

25 Jul 2018

This statement addresses a number of matters that were raised in the podcast series ‘The Teacher’s Pet’ and the article ‘From the archives a cry for justice’ published by The Australian on 6 July 2018. The statement should be read in conjunction with our earlier statement to The Australian of 4 July 2018.

Read the statement

Changes to safeguarding arrangements in relation to the NDIS in NSW

02 Jul 2018

The NDIS Quality and Safeguards Commission started in NSW and SA on 1 July 2018. Some of the NSW Ombudsman’s functions in relation to services and supports for people with disability have now moved to the NDIS Commission. Complaints and reportable incidents involving NDIS providers are now handled by the NDIS Commission (see Changes to safeguarding arrangements in relation to the NDIS in NSW - NSW Ombudsman). The NDIS Commission can be contacted on 1800 035 544.

Search publications

I am looking for:

In the publication category: