Water: compliance and enforcement

17 Aug 2018

The NSW Ombudsman, today tabled in Parliament his report of an investigation into the administration of water compliance and enforcement in NSW.

The report focuses on problems which arose during the transfer of some water regulation and enforcement functions from the Department of Primary Industries Water to a state owned corporation, WaterNSW – a process referred to as the Transformation.

It also examines three case studies that highlight problems in the way compliance with water regulations have been managed over many years.

The investigation found that the Transformation was poorly managed leading to frustration among staff and a severe diminution in enforcement activity.

The report identifies key lessons for the public sector, including the need to better manage restructures; improve communication; and reconciling the values embedded in delivering effective customer service with taking enforcement action.

Read our report.

Read our media release.

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