Telephone Complaints: updated COVID-19 hours

23 Jun 2020

Our telephone complaints assessment service is available from 10am to 12pm and 1pm to 3pm Monday to Friday.

If we cannot take your call, please leave us a message and we will get back to you within two business days. If you are calling to speak with your case officer or non-complaint handling staff, where appropriate we will take a message for them to call you back.

When the COVID-19 restrictions ease we will resume our normal contact hours for all our services.

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