Delays responding to complaints

31 Jan 2019

We have a backlog of complaints following the Christmas holiday office closure. Our response time should return to normal by the end of February.

All new complaints are being assessed to identify priority. We are about 1-2 weeks behind our 10 working day response timeframe.

If you need an update or to provide further information on your complaint – please contact our inquiries team between 9am and 4pm on Monday to Friday, on 02 9286 1000 or toll free on 1800 451 524.

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