New Deputy Ombudsman appointed

26 Mar 2019

A former senior NSW public servant, Paul Miller, has been appointed Deputy Ombudsman and Community and Disability Services Commissioner, the NSW Ombudsman announced today.

Read Media Release

Oversight of the Public Interest Disclosures Act Annual Report

28 Feb 2019

The NSW Ombudsman, today tabled the Oversight of the Public Interest Disclosures Act Annual Report 2017-18 in Parliament. The report describes how public sector agencies are discharging their responsibilities under the PID Act and the activities of our office to support those agencies and persons who make public interest disclosures.

The report shows that 1,166 reports – or public interest disclosures – were made about the conduct of NSW public sector staff or organisations in 2017-18.

Read the report

View summary on YouTube

Telephone issues

11 Feb 2019

Our phones are now working. Our apology for any inconvenience.

Delays responding to complaints

31 Jan 2019

We have a backlog of complaints following the Christmas holiday office closure. Our response time should return to normal by the end of February.

All new complaints are being assessed to identify priority. We are about 1-2 weeks behind our 10 working day response timeframe.

If you need an update or to provide further information on your complaint – please contact our inquiries team between 9am and 4pm on Monday to Friday, on 02 9286 1000 or toll free on 1800 451 524.

Report on abuse of vulnerable adults

02 Nov 2018

The NSW Ombudsman today tabled a special report to Parliament on his inquiry into the abuse and neglect of adults with disability in community settings (such as their family home). The Ombudsman’s office has responded to 206 reports of alleged abuse and neglect of adults with disability, involving their family members, partners, or other members of the community.

The report demonstrates the need for a comprehensive safeguarding approach in NSW for vulnerable adults living in the community – including an effective response to the abuse and neglect of both vulnerable adults with disability and older people. The Ombudsman has called on the NSW Government to implement the recommendations of the NSW Law Reform Commission to establish an independent statutory position of a Public Advocate with investigative functions.

NSW Child Death Review Team Annual Report 2017-18

24 Oct 2018

The NSW Ombudsman and Convenor of the NSW Child Death Review Team (CDRT), Michael Barnes, tabled the CDRT’s annual report 2017-18 in Parliament.

The CDRT is comprised of key government agencies and independent experts in child health, research and injury prevention, and aims to prevent and reduce the deaths of children in NSW.

Search publications

I am looking for:

In the publication category: