News

Falling infant and child mortality rates not equal across NSW

24 Aug 2021

The Biennial report of the deaths of children in New South Wales: 2018 and 2019, incorporating reviewable deaths of children, tabled in Parliament by NSW Ombudsman Paul Miller, details how, over the 15-year period from 2005 to 2019, for infants aged less than 1, mortality rate declined by 30%. For children aged 1 to 17 years, the rate declined by 26%.

Reduced complaint-line hours due to COVID-19

18 Aug 2021

Our contact hours have changed temporarily. You can call us Monday to Friday between 9am and 12pm, and 1pm and 3pm.

Investigation into strip searches in youth justice facilities

08 Jun 2021

A special report of the NSW Ombudsman has been tabled in Parliament today, following an investigation into the strip searching of 3 young people at Frank Baxter Youth Justice Centre in 2019.

The searches were conducted in a way that is allowed of adults in the adult prison system, but which is generally not allowed of young people in youth justice centres.

Paul Miller PSM appointed NSW Ombudsman

21 Apr 2021

Paul Miller PSM has been appointed NSW Ombudsman, after acting in the role since August 2020, the Special Minister for State Don Harwin has announced.

New report highlights impact of NSW Government COVID-19 response

22 Mar 2021

A NSW Ombudsman report highlights the impacts on individuals of measures taken by the NSW Government to combat COVID-19, especially for vulnerable members of the community and those who have been subject to quarantine.

Tabled in NSW Parliament today, 2020 hindsight: the first 12 months of the COVID-19 pandemic also highlights the need for effective complaint handling and oversight to be designed into any government crisis response.

In the 12 months from the first Australian COVID case on 25 January 2020, the NSW Ombudsman received over 900 contacts from individuals wishing to raise complaints or concerns about their treatment or experience of the NSW government’s pandemic measures.

New report released - An inherent conflict of interest: councils as developer and regulator

15 Dec 2020

There is inherent potential for conflicts of interest when NSW local councils undertake their own developments, according to a new report by the NSW Ombudsman.

The report An inherent conflict of interest: councils as developer and regulator, tabled in Parliament today by Acting Ombudsman Paul Miller, has found this potential exists because there are no clear guidelines or best-practice approaches for instances when a local council is both the developer as well as being the regulator of that development.

The report also highlights an instance when such a conflict of interest led to unlawful action.

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