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Changes to the Official Community Visitor Scheme

From Monday 12 August 2019, the Official Community Visitor (OCV) scheme has moved to the NSW Ageing and Disability Commission.

The OCV scheme no longer sits within the NSW Ombudsman's office.

If you would like to get in contact with an OCV or get more information about the OCV scheme please contact (02) 9407 1831 or visit the NSW Ageing and Disability Commission website.

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Ombudsman tabled reports in Parliament

Ombudsman Michael Barnes has tabled two reports in Parliament today, the Biennial report of the deaths of children in New South Wales: 2016 and 2017 and Review of suicide clusters and evidence-based prevention strategies for school-aged children.

The Biennial report concerns 981 children aged from birth to 17 years who died in NSW in 2016 and 2017 and the second report, Review of suicide clusters sets out what is known about suicide clusters among school-aged children, and examines current policy frameworks.

Read the Biennial report and Review of suicide clusters report.
Read the Media release

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Buckle-up safely

Kids are dying in car crashes because some parents and carers are failing to heed the ‘Buckle-Up Safely’ message, the NSW Child Death Review Team (CDRT) has found.
Ombudsman Michael Barnes has tabled a report in the Parliament today reviewing the deaths of 66 children aged less than 13 years who died as passengers in vehicle crashes in NSW between 2007-2016.

Read our report

Read media release

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

Complaint handling improvement program

This report is about the implementation of the NSW Government’s Whole of Government Commitments to Effective Complaint Handling (the Commitments), which form part of the Complaint Handling Improvement Program (CHIP). The CHIP involved a collaboration between the NSW Ombudsman, the office of the Customer Service Commissioner, the Department of Finance, Services and Innovation (DFSI), and representatives from all ten of the departmental clusters.
[PDF, 1.4MB]

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