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Report on abuse of vulnerable adults

The NSW Ombudsman today tabled a special report to Parliament on his inquiry into the abuse and neglect of adults with disability in community settings (such as their family home). The Ombudsman’s office has responded to 206 reports of alleged abuse and neglect of adults with disability, involving their family members, partners, or other members of the community.

The report demonstrates the need for a comprehensive safeguarding approach in NSW for vulnerable adults living in the community – including an effective response to the abuse and neglect of both vulnerable adults with disability and older people. The Ombudsman has called on the NSW Government to implement the recommendations of the NSW Law Reform Commission to establish an independent statutory position of a Public Advocate with investigative functions.

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Ombudsman’s 2017-18 Annual Report

The NSW Ombudsman, Mr Michael Barnes, today tabled the Annual Report 2017-18 in Parliament.

The report details the work done across the broad range of areas within the Ombudsman’s jurisdiction. The Ombudsman watches over NSW public sector agencies and thousands of private sector agencies that care for children and provide community services.

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NSW Child Death Review Team Annual Report 2017-18

The NSW Ombudsman and Convenor of the NSW Child Death Review Team (CDRT), Michael Barnes, tabled the CDRT’s annual report 2017-18 in Parliament.

The CDRT is comprised of key government agencies and independent experts in child health, research and injury prevention, and aims to prevent and reduce the deaths of children in NSW.

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Complaint handling improvement program

This report is about the implementation of the NSW Government’s Whole of Government Commitments to Effective Complaint Handling (the Commitments), which form part of the Complaint Handling Improvement Program (CHIP). The CHIP involved a collaboration between the NSW Ombudsman, the office of the Customer Service Commissioner, the Department of Finance, Services and Innovation (DFSI), and representatives from all ten of the departmental clusters.
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