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Ombudsman frontline staff unavailable

Thursday 10 August and Friday 11 August
Thursday 24 August and Friday 25 August
Thursday 7 September

We apologise for any inconvenience caused.

Our frontline staff includes our staff who handle inquiries about state government agencies and local councils, correctional and juvenile justice centres and community and disability service providers.

Note that this does not affect anyone needing to speak with their case officer about an open complaint.

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From 1 July the Law Enforcement Conduct Commission, or LECC, will have responsibility for oversighting police

From 1 July the Law Enforcement Conduct Commission, or LECC, will have responsibility for oversighting police. Any police complaints on hand will be transferred to the LECC under the new oversight arrangements. All inquiries should be referred to LECC.

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

Respectful treatment

Research shows that maintaining one’s dignity (and associated self-respect) is a fundamental human need, and that people are likely to react as intensely to a threat to their dignity as they are to a threat to their physical safety (to freeze, flee or fight). Violations of dignity caused by disrespect, and trauma caused by humiliation, can trigger a range of powerful reactions including anger, shame and even violence. Many entrenched disputes and unresolved conflicts can be traced back to an initial real or perceived violation of a person’s dignity or sense of identity.

Complainants who feel they have been disrespected may believe their complaints were not believed or taken seriously, or their competence and ethics were questioned. These reactions can lead to a quest for vindication, retribution or revenge – all motivated by the need to restore self-respect. Consistently showing respect is therefore fundamental to good complaint handling and dispute resolution.

Our new fact sheet has some of the strategies for treating all parties to a complaint with respect - read our fact sheet to learn more.

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