News and Publications
The NDIS Quality and Safeguards Commission started in NSW and SA on 1 July 2018. Some of the NSW Ombudsman’s functions in relation to services and supports for people with disability have now moved to the NDIS Commission. Complaints and reportable incidents involving NDIS providers are now handled by the NDIS Commission (see Changes to safeguarding arrangements in relation to the NDIS in NSW - NSW Ombudsman). The NDIS Commission can be contacted on 1800 035 544.Learn more
The NSW Ombudsman, Michael Barnes, tabled a report in Parliament today drawing attention to critical legal, policy and service gaps in the response to homeless children. In 2016-17, just over 5,000 unaccompanied children and young people aged 12-18 presented to a homelessness service to access support and a place to stay. More than one third of these children were under 16, and about 700 of them were specifically seeking accommodation.Learn more
The NSW Ombudsman, Michael Barnes, tabled a report in Parliament today following his investigation into Fair Trading’s Home Building Service.
Our investigation found that there were serious and systemic issues with both the public register and the home building licensing system. The information that Fair Trading records on the public register does not have sufficient detail and contemporaneous information to make it fit for purpose, that is, to provide consumer protection and help stop the actions of unscrupulous builders.Learn more
We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.