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New Deputy Ombudsman appointed

A former senior NSW public servant, Paul Miller, has been appointed Deputy Ombudsman and Community and Disability Services Commissioner, the NSW Ombudsman announced today.

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Oversight of the Public Interest Disclosures Act Annual Report

The NSW Ombudsman, today tabled the Oversight of the Public Interest Disclosures Act Annual Report 2017-18 in Parliament. The report describes how public sector agencies are discharging their responsibilities under the PID Act and the activities of our office to support those agencies and persons who make public interest disclosures.

The report shows that 1,166 reports – or public interest disclosures – were made about the conduct of NSW public sector staff or organisations in 2017-18.

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Complaint handling improvement program

This report is about the implementation of the NSW Government’s Whole of Government Commitments to Effective Complaint Handling (the Commitments), which form part of the Complaint Handling Improvement Program (CHIP). The CHIP involved a collaboration between the NSW Ombudsman, the office of the Customer Service Commissioner, the Department of Finance, Services and Innovation (DFSI), and representatives from all ten of the departmental clusters.
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