News and Publications
The NSW Ombudsman, today tabled the Oversight of the Public Interest Disclosures Act Annual Report 2017-18 in Parliament. The report describes how public sector agencies are discharging their responsibilities under the PID Act and the activities of our office to support those agencies and persons who make public interest disclosures.
The report shows that 1,166 reports – or public interest disclosures – were made about the conduct of NSW public sector staff or organisations in 2017-18.
Read the report
View summary on YouTubeLearn more
We have a backlog of complaints following the Christmas holiday office closure. Our response time should return to normal by the end of February.
All new complaints are being assessed to identify priority. We are about 1-2 weeks behind our 10 working day response timeframe.
If you need an update or to provide further information on your complaint – please contact our inquiries team between 9am and 4pm on Monday to Friday, on 02 9286 1000 or toll free on 1800 451 524.Learn more
We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.
This report is about the implementation of the NSW Government’s Whole of Government Commitments to Effective Complaint Handling (the Commitments), which form part of the Complaint Handling Improvement Program (CHIP). The CHIP involved a collaboration between the NSW Ombudsman, the office of the Customer Service Commissioner, the Department of Finance, Services and Innovation (DFSI), and representatives from all ten of the departmental clusters.