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Joint Protocol training videos

The Joint Protocol to reduce the contact of people with disability in supported accommodation with the criminal justice system aims to reduce unnecessary contact with the Police in relation to incidents that would be better managed within the disability accommodation service, and to improve relationships and communication between local police and disability services.

We have developed two short videos to make it as easy as possible for disability support workers and managers to quickly understand the Joint Protocol and what they need to do:

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Correcting the record: Investigation into water compliance and enforcement 2007-17

The NSW Ombudsman, Michael Barnes, tabled a report in Parliament today to correct the public record in relation to the enforcement statistics published in the former Acting Ombudsman’s November 2017 special report to Parliament (the November report).

Read the report.
Read the media release.

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NSW Ombudsman project to look at the transfer process for people with disability in ADHC accommodation who have complex support needs

The NSW Ombudsman is undertaking a project to look at the transfer process for people with disability in ADHC accommodation who have complex support needs. The aim of the project is to identify at an early point any significant issues that may affect the residents and provide oversight and advice to address these issues during the transfer process.

Read our fact sheet for more information.

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Our publications

We produce a range of publications including general information for the public, guidelines for agencies and organisations we oversight, discussion papers seeking information from the public, annual reports outlining the work we have done during the financial year and special reports to Parliament about public interest issues. Some of our publications are also available in community languages.

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Featured publication

From 2006 onwards the NSW Ombudsman’s office has received complaints and public interest disclosures alleging that the water management principles and rules were not being properly complied with and enforced. We have undertaken three prior investigations into those complaints and disclosures that resulted in reports to Government and the Minister. We are now undertaking a fourth investigation, once again triggered by complaints from the public and public interest disclosures from officials working in the agencies charged with administering the legislation.

We are midway through the current investigation. We have already examined an extensive range of agency records and conducted formal hearings under the Ombudsman Act 1974. This progress report to the Parliament on the current investigation is prompted by a few considerations. Our inquiry is one of a number that are underway at present into similar issues. Action is currently being taken by the NSW Government to change the administrative structure for water management. Our investigation will also be continued by a new Ombudsman appointed to commence in December 2017.

In that setting it is appropriate to advise Parliament, Government and the public of the progress and direction of our current investigation. The concerns that we raised in the earlier investigations continue to be a strong theme in the current investigation, and are summarised in this progress report. Two recurring issues are whether the water compliance and enforcement function has been properly understood, supported and resourced within Government, and whether the function has suffered rather than benefitted from a frequent history of administrative restructuring. This progress report does not make findings or express concluded opinions on the issues that we are currently investigating.

[PDF, 601.1 KB]

Related report tabled 8 March 2018 - Correcting the record: Investigation into water compliance and enforcement 2007-17.

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