Additional information for stakeholders

Information for NSW public authorities, community service providers and other stakeholders

Ombudsman Office Training

All face-to-face training provided by the NSW Ombudsman’s Office has been discontinued from Monday 16 March 2020. No new training will be scheduled prior to 1 July 2020.All agencies whose staff were scheduled to undertake training will be contact to make alternative arrangements. Depending on the circumstances, this may include remote delivery of training, postponement, or cancellation and refund.

Non-essential face-to-face meetings

As noted above, our premises are currently closed, at least until 2 April 2020. In the event that the office does re-open to staff, it is expected to remain closed to all visitors.

In any case, in person meetings with staff of the NSW Ombudsman will be avoided and will not take place unless the meeting is deemed by the Ombudsman to be essential and necessary to be conducted in person. Where possible, meetings are being replaced by telephone meetings or audio-visual conferences.

Responding to Ombudsman inquiries and statutory notices

We appreciate that many agencies and community service providers are under significant additional pressure at present. We will seek to avoid causing any unnecessary disruption, distraction or delay as you respond to the COVID-19 emergency.

However, we will continue to undertake and progress our inquiries, investigations, and reviews as expeditiously as possible. Agencies and service providers are required to comply with all legal requirements, including information production requirements. If for any reason, you cannot do so and believe you have a reasonable excuse, you must let us know as early as possible before the time for compliance has expired so that we can consider whether an extension can be provided.

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