Commitments at a glance

How well do you know the NSW Government's complaints handling commitments? They help to make sure that customer complaints and feedback are dealt with in a consistent way across the public sector.

Respectful treatment

We are responsive and treat our customers with courtesy and respect.

Information and accessibility

We make it easy for our customers to give us feedback so we can make improvements.

Good communication

We keep our customers informed about the status of their complaint or feedback.

Taking ownership

We are trained and skilled to manage customer complaints and one person, or our team, will manage the complaint.


We do our best to deal with customer complaints as soon as possible. Our customers know our timeframes for finalising their complaint.


We record and analyse information on our complaint handling processes to help improve our services.

Related pages:

Applying the Commitments

Commitments resources

Comitments posters and social media resources

Search publications.

I am looking for:

In the publication category: