Welcome to the 2015-16 NSW Ombudsman Annual report

The Acting NSW Ombudsman, Professor John McMillan, tabled his Annual Report 2015–16  in the NSW Parliament on 27 October 2016.

Each year the Ombudsman’s annual report shows how the office makes a difference. We help individuals resolve problems with bureaucracy. We work with agencies to build stronger administrative safeguards for the community. And we pass on our experience and insights in law reform projects, training and other forums and discussions.

This site provides a snapshot of the report. We use case studies to showcase our work, and list some of the highlights in each of our areas of operation. On each page, we provide links so you can navigate to, or download, individual sections of the full annual report. You can also download the full report.

Download the introduction section of the Annual report [PDF | 1,183KB]

Ombudsman’s message

Professor McMillan’s foreword to the annual report summarises some of our achievements in 2015–16. Learn more.

Download Ombudsman's message [PDF | 159KB]

About us

The About us section provides information about who we are, what we do and how we do it.

It shows our structure, and includes information about our senior executive.

It includes:

  • facts and figures about the agencies and organisations that we oversight
  • statistics about the complaints, notifications and inquiries that we dealt with in 2015–16  and our proactive work
  • information about our access and equity programs
  • details about our work with other organisations and our community visits.

Learn more.

Download section About us [PDF | 937KB]